Offshore Operations Leader, BPO & Global Delivery

MicroSourcing; Quezon City; Hybrid; PHP 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Healthcare on day one

Performance bonuses

Flexible work arrangements

Career growth

Inclusive culture

Team events

Job summary

MicroSourcing in Eastwood, Quezon City, is seeking an Outsourcing Operations Manager to lead offshore teams across Manila and Clark, align performance with Australian requirements, and drive service quality.

The role emphasizes vendor governance, process improvement, capacity planning, stakeholder management, and ensuring compliance while fostering a high‑performance, inclusive culture.

Qualifications

• Proven experience leading offshore teams in a BPO environment.
• Ability to manage cross‑regional stakeholders (Australia–Philippines).
• Strong focus on KPIs, SLAs, and service quality.

Responsibilities

• Provide day‑to‑day leadership of Stellar‑dedicated personnel in Manila and Clark.
• Set and monitor KPIs and service standards aligned to Australian needs.
• Drive performance and address underperformance with the BPO provider.

Skills

Leadership

BPO management

Stakeholder management

Quality assurance

Process optimization

Communication

Team leadership

Job description

MicroSourcing in Eastwood, Quezon City, is seeking an Outsourcing Operations Manager to lead offshore teams across Manila and Clark, align performance with Australian requirements, and drive service quality.

The role emphasizes vendor governance, process improvement, capacity planning, stakeholder management, and ensuring compliance while fostering a high‑performance, inclusive culture.