OFFICE STAFF/ADMIN OFFICER (URGENT)

Electronic Security Systems Corporation (ESSCOR); Makati; On-site; PHP 167,000 - 312,000; Full time

Job summary

Electronic Security Systems Corporation (ESSCOR) is hiring for badge/ID issuance and access management roles in Makati. You will reproduce photos and IDs, ensure all equipment is functional, manage badge peripherals, and mobilize photobooth services for new hires on site.

Responsibilities include handling access tickets, updating requestors, and maintaining a customer-centric experience for employees and visitors; daily huddles and cross-functional collaboration are required.

Qualifications

• Graduate of any 2-year or 4-year course.
• Minimum 1 to 2 years’ experience in customer service or related field.
• Good written and oral communication skills and listening abilities.
• Attention to detail with strong multi-tasking and organizational skills.
• Basic computer skills and proficiency with Microsoft Office.
• Experience printing employee ID is a plus.

Responsibilities

• Photobooth services and badge/ID issuance, including reproduction of photos and IDs.
• Ensure all equipment (camera, printers) is 100% operational.
• Safety stock management of peripherals (printer ribbons, PVC/HID cards).
• Mobilize photobooth services according to location of new hires.
• Provide knowledge on operating the photobooth.
• Maintain a customer-centric approach for employees, contractors, and visitors.
• Logistics and secure transfer of badges and peripherals.
• Disposal of badge or company ID and photo ID.
• Conduct daily huddles pre/post duty for instructions and specifics.
• Cross-function with other scope of services.
• Provide 24/7 support for access management tickets and updates.
• Tag tickets correctly and manage ticket severities; communicate status.
• Assist in activating/deactivating badges onsite; respond to inquiries.
• Produce artifacts for audits and compliance; cross-function as needed.
• Maintain customer-centric service during operations; daily huddles continue.

Skills

Customer service

Communication skills

Attention to detail

Multi-tasking

Microsoft Office

Education

2-year or 4-year degree

Tools

Microsoft Office

Job description

SCOPE OF WORK:

BADGE EXPRESS LANE

Photobooth Services/Badge and ID issuance:

1. Reproduction of Photo ID (Front PVC on access badge) and Company ID.

2. Ensure that all equipment is 100% operational, including but not limited to camera, printers, etc.

3. Safety stock management of peripherals (Printer Ribbons, PVC cards, HID cards, etc.).

4. Mobilize the photobooth services depending on the location of the newly hired employees.

5. Provides the knowledge and know-how in operating the photobooth.

6. Maintain a customer centric approach that provides good customer experience to employees, contractors, and visitors during operations.

7. Logistic and secured transfer of badges, peripherals (Printer Ribbons, PVC cards, HID cards, etc)

8. Disposal of Badge or Company ID and Photo ID.

9. Conduct daily huddle pre and post duty for instructions and operational specifics.

10. Able to cross function with other scope of services

ACCESS MANAGEMENT

1. 24/7 support to process logged ticket requests via client’s portal based on agreed response time and resolution time.

2. Ensure tickets are properly tagged under correct category and assigned to support personnel.

3. Provide timely updates to requestor and update status of logged ticket requests

4. Able to cross function with other scope of services.

5. Maintain a customer centric approach that provides good customer experience to employees, contractors, and visitors during operations

6. Able to cross function with other scope of services

7. Conduct daily huddle pre and post duty for instructions and operational specifics.

8. Able to manage criticality of assisted request.

ACCESS HELPDESK

1. Provide tap rooting assistance to issues and concerns raised/reported.

2. Able to manage critical scenario and resolve issues and concerns based on Severity level matrix (urgent requests vs. critical requests)

3. Assist in activating and deactivating badges issued onsite.

4. Provide timely response to inquiries via email regarding badge and IDs. Ensure clear and concise communication to facilitate efficient handling of inquiries and maintain a smooth workflow.

5. Assist Operational Lead in producing artifacts for audits and compliance engagements based on identified parameters and timelines related to ticket and system actual facilitation.

6. Able to cross function with other scope of services

7. Maintain a customer centric approach that provides good customer experience to employees, contractors, and visitors during operations.

8. Conduct daily huddle pre and post duty for instructions and operational specifics.

QUALIFICATIONS

1. Graduate of any 2-year or 4-year course.

2. Minimum of 1 to 2 years’ experience in customer service, or the same field.

3. Good written and oral communication skills as well as strong listening skills

4. Attention to detail with the ability to multi-task and strong organizational skills.

5. Basic computer skills and proficiency with Microsoft Office.

6. Experience printing employee ID is a plus