Office, Digital Marketing Assistant & Social Media Specialist (Remote, PH-based)

Affordable Facility Services; Manila; Remote; PHP 446,000 - 502,000; Full time

Job summary

Affordable Facility Services Pty Ltd is seeking a Digital Marketing & Social Media Specialist with Admin Support to grow two brands and support daily operations. The role blends social media management, video editing, digital advertising, website content, customer service and administration.

You'll manage content across platforms, coordinate with our Australian marketing provider, and create engaging campaigns while maintaining brand identity and reporting results.

Qualifications

• Two years hands-on experience in digital marketing, social media or a combined marketing/support role.
• Portfolio showing social media content, reels, Canva designs or ads campaigns.
• Ability to explain contribution and measurable results.
• Excellent English, including handling Australian customer calls.
• Strong Canva skills and video editing with CapCut or similar tools.
• Experience with Meta Business Suite and Ads Manager; TikTok ads desirable.
• Understanding of local audience targeting, lead generation and reporting.
• Basic WordPress/CMS and on-page SEO skills.

Responsibilities

• Manage social media across Facebook, Instagram, TikTok, LinkedIn and Google Business Profile.
• Maintain a content calendar with jobs, before-after results and promotions.
• Write captions, maintain brand identity, respond to comments and messages.
• Coordinate with an external marketing provider; track campaigns and budgets.
• Create marketing content in Canva; edit videos with CapCut; produce reels.
• Publish blogs/pages; perform basic WordPress edits and on-page SEO tasks.
• Handle customer calls, enquiries and ServiceM8 bookings during coverage hours.
• Maintain accurate lead, customer and booking records; support admin tasks.

Skills

Digital marketing

Social media

Video editing

Content creation

Customer service

Meta Business Suite

Ads Manager

Google Ads

WordPress

Google Analytics

Tools

CapCut

Canva

CapCut or similar

Job description

We’re looking for a Digital Marketing & Social Media Specialist with Admin Support to help grow our Affordable Facility Services and Affordable Carpet & Pressure Cleaning brands and support our daily operations.

This hands-on role combines social media management, video editing, digital advertising, website content, customer service and administration. You’ll create engaging content, help attract relevant customer enquiries and coordinate with our external marketing provider to improve results.

Location: Philippines - remote / work from home
Hours: Full time, 40 hours per week during agreed NSW business hours, including daylight saving changes
Salary: PHP 40,000–45,000 per month, depending on experience

Preferred: Previous experience supporting Australian cleaning companies, ideally in digital marketing, social media, customer service or administration

About Us

Affordable Facility Services Pty Ltd is a family owned Australian facility management company established in 2017, servicing the Gold Coast and Northern NSW.

We support commercial sites including schools, offices, resorts, councils and hospitals. You’ll work closely with our Australian management and operations teams, supporting both AFS and ACPC.

We value reliability, initiative, teamwork and long-term commitment.

Key Responsibilities

Social Media Management & Brand Growth

Manage and schedule content across Facebook, Instagram, TikTok, LinkedIn and Google Business Profile for both brands.

Maintain a content calendar featuring completed jobs, before-and-after results, customer feedback, service information and promotions.

Write engaging captions and maintain consistent branding while keeping each brand’s identity clear.

Respond professionally to comments and messages, passing customer enquiries to the appropriate team member.

Follow relevant trends and suggest fresh ideas to grow local reach, engagement and relevant followers.

Turn supplied job photos and footage into reels, short videos, before-and-after showcases and promotional content.

Edit videos using CapCut or similar software, adding captions, music, transitions and branding.

Create social media graphics, posters, banners, flyers, newsletter assets and other marketing materials in Canva.

Maintain reusable templates and organise creative files.

Coordinate with our team to obtain photos, videos and information for upcoming content.

Plan and support marketing campaigns targeting potential customers across the Gold Coast and Northern NSW.

Set up, monitor and optimise approved Meta and TikTok advertising campaigns within agreed budgets and responsibilities.

Coordinate Google Ads and other advertising activity with our external marketing provider where applicable.

Track enquiry sources, relevant customer leads and campaign results.

Recommend improvements to content, audience targeting, landing pages and enquiry forms.

Assist with newsletters, email campaigns and service promotions.

Marketing Provider Coordination & Reporting

Coordinate campaign calendars, content, assets and approvals with our external marketing provider.

Review available platform data to check results and whether campaigns are reaching the right local audience.

Track performance against agreed objectives, including customer enquiries and cost per qualified lead.

Follow up agreed actions and flag performance gaps or unresolved issues to management.

Provide a concise weekly update covering completed work, results, outstanding tasks and recommended improvements.

Website Content & Basic SEO

Research, write, proofread and publish blogs, service pages and website updates.

Complete basic WordPress/Kadence or other CMS tasks, including content edits, image uploads, link fixes and simple layout or form updates.

Apply basic on-page SEO, including page titles, meta descriptions, headings, internal links and image optimisation.

Keep website information accurate and consistent with our services and branding.

Coordinate technical changes with IT support or our external provider.

Customer Calls & ServiceM8 Bookings

Answer incoming Affordable Carpet & Pressure Cleaning customer calls during agreed coverage hours and assist professionally with enquiries and bookings.

Respond to assigned customer emails, messages and website enquiries.

Record customer details and service requirements accurately in ServiceM8.

Schedule or amend jobs and notify the relevant supervisor or team member.

Follow up missed calls, outstanding enquiries and quotation requests.

Maintain accurate customer, lead and booking records.

General Administration

Assist with data entry, record-keeping, document preparation and other daily administrative tasks.

Post recruitment advertisements on Facebook and other approved online channels.

Keep Google Drive folders, business records and marketing assets organised.

Proofread content for spelling, grammar and accuracy.

Meet agreed deadlines, communicate progress and promptly flag matters requiring management input.

About You

At least two years of hands‑on experience in digital marketing, social media or a similar combined marketing and business support role.

A portfolio showing social media content, reels, Canva designs or advertising campaigns you have worked on.

Ability to explain your contribution and the results achieved.

Excellent written and spoken English, including confidence handling Australian customer calls.

Strong Canva skills and practical experience with CapCut or similar video editing tools.

Experience with Meta Business Suite and Ads Manager; familiarity with TikTok advertising is desirable.

An understanding of local audience targeting, lead generation and campaign reporting.

Basic WordPress/CMS and on‑page SEO skills.

Confidence using Google Workspace, spreadsheets and online administration tools.

Strong organisation, attention to detail and the ability to balance planned marketing tasks with incoming enquiries.

A reliable computer, stable internet connection and a quiet workspace suitable for calls.

Availability to work full time during agreed NSW business hours, including daylight saving changes.

Highly regarded: Experience with ServiceM8, Google Ads, Google Analytics, CRM systems, external marketing agencies or Australian cleaning, trade and service businesses.

What We Offer

PHP 40,000–45,000 per month, depending on experience.

Full‑time work from home in the Philippines.

A varied role supporting two Australian brands.

Direct collaboration with our Australian management team.

Clear priorities, regular feedback and opportunities to contribute ideas.

Potential for long‑term growth as the business develops.

Try to include two or three work samples or a portfolio link showing social media posts, reels, Canva designs or advertising campaigns. Briefly explain your contribution and include measurable results where available.

Please also confirm your availability for NSW business hours.

An optional short Loom video introducing yourself and walking us through your previous work is welcome.