Office-Based Customer Support Specialist: Email & Chat

ConnectOS; Mandaluyong; On-site; PHP 223,000 - 268,000; Full time

Benefits offered by this job

Office-based work arrangement

Medical and dental coverage on Day 1 +

Paid vacation and sick leave

Competitive salary package and annual定

Financial assistance program

13th month pay

Sleeping quarters and coffee

Office fitness and wellness facilities

Regular company events

Career growth opportunities

Central Metro Manila location

Job summary

ConnectOS in Mandaluyong, Metro Manila is seeking a customer service professional to handle email, live chat, and other digital channels. You will assist customers with product inquiries, order updates, and shopping assistance, including payments, shipping, returns, refunds, and exchanges.

The role emphasizes accurate record-keeping, professional communication, and collaboration with team leaders to resolve issues. Office-based, with a competitive PHP 22,000 monthly salary and benefits.

Qualifications

• 2+ years in customer service or related roles.
• Experience using CRM, ticketing platforms such as Zendesk, Gorgias, Salesforce Service Cloud.
• Experience supporting customers through email, live chat, and digital channels.
• Strong written and verbal English communication.
• Excellent problem-solving and attention to detail.

Responsibilities

• Deliver exceptional customer service through email, live chat, and other digital channels.
• Assist customers with product inquiries, order updates, account-related concerns, and shopping assistance.
• Support customers with payments, shipping, returns, refunds, and exchanges.
• Investigate and resolve customer issues efficiently and accurately.
• Maintain accurate records of customer interactions and case outcomes.
• Build positive customer relationships through professional communication.
• Collaborate with Team Leaders and internal stakeholders to resolve concerns.
• Participate in training, coaching, and continuous improvement initiatives.

Skills

Years of experience

CRM platforms

Email & live chat support

English communication

Problem solving

Tools

Zendesk

Gorgias

Salesforce Service Cloud

Job description

ConnectOS in Mandaluyong, Metro Manila is seeking a customer service professional to handle email, live chat, and other digital channels. You will assist customers with product inquiries, order updates, and shopping assistance, including payments, shipping, returns, refunds, and exchanges.

The role emphasizes accurate record-keeping, professional communication, and collaboration with team leaders to resolve issues. Office-based, with a competitive PHP 22,000 monthly salary and benefits.