O2C Senior Manager: Cash Flow & Process Improvement

Fresenius Medical Care; Manila; Hybrid; PHP 1,800,000 - 3,000,000; Full time

Job summary

Fresenius Medical Care in Metro Manila is seeking an experienced Order to Cash (O2C) Senior Manager to lead end-to-end O2C operations, driving credit management, billing, collections, cash application, dispute handling, and customer master data.

You will lead a team of O2C professionals, collaborate across Finance, Sales, Credit, Customer Service, and IT, and champion process improvements and automation to improve cash flow, efficiency, and customer experience.

Qualifications

• 12–15 years in Order to Cash or related finance function.
• At least 5 years in an O2C managerial role.
• Bachelor’s degree in Finance, Accountancy, or Commerce.
• Strong leadership and stakeholder management.

Responsibilities

• Lead end-to-end Order to Cash operations, including credit management, billing, collections, cash application, disputes, and customer master data.
• Manage, coach, and develop the O2C team while fostering a collaborative, high-performing culture.
• Partner with Finance, Sales, Credit, Customer Service, and IT to resolve operational issues and improve processes.
• Monitor O2C metrics: DSO, aging, bad debt provisioning, collection effectiveness, cash application.
• Identify and lead process improvements, systems migrations, and transition initiatives.
• Drive initiatives to reduce O2C cycle times and improve cash flow.
• Ensure SOX compliance and regulatory requirements.
• Manage escalations and communicate O2C performance to senior stakeholders.

Skills

Leadership

Stakeholder management

Analytical thinking

Problem-solving

Education

Bachelor's degree in Finance, Accountancy, Commerce

Tools

Microsoft Excel

SAP

Job description

Fresenius Medical Care in Metro Manila is seeking an experienced Order to Cash (O2C) Senior Manager to lead end-to-end O2C operations, driving credit management, billing, collections, cash application, dispute handling, and customer master data.

You will lead a team of O2C professionals, collaborate across Finance, Sales, Credit, Customer Service, and IT, and champion process improvements and automation to improve cash flow, efficiency, and customer experience.