NVC Case Manager & Documentation Lead

GH Premier Review Center; Manila; On-site; PHP 480,000 - 720,000; Full time

Benefits offered by this job

HMO

Incentives

Job Training

Bereavement Leave

Birthday Leave

Maternity & Paternity Leave

Job summary

GH Premier Review Center in Manila is seeking a dedicated NVC Case Handler to manage applicants through the NVC stage of the immigration process. You will collect and verify required documents, coordinate with the US team, and monitor case status to ensure timely updates and compliant processing.

The role requires strong case management, documentation skills, and excellent English communication. Collaboration with immigration lawyers and deployment teams is essential in a fast-paced environment.

Qualifications

• Bachelor's Degree in any four-year course.
• At least 1 year of experience in case management, customer service, recruitment, immigration processing, documentation, or related fields.
• Excellent verbal and written English communication skills.
• Strong organizational and documentation management skills.
• Ability to handle multiple cases and meet deadlines.
• Experience coordinating with clients, stakeholders, or international teams is an advantage.
• Knowledge of National Visa Center (NVC) processes is preferred but not required.
• Proficient in Microsoft Office and online tracking systems.
• Strong attention to detail and problem-solving skills.
• Willing to work in a fast-paced and deadline-driven environment.

Responsibilities

• Manage applicants’ cases during the National Visa Center (NVC) stage.
• Collect, verify, and secure NVC documents, dependent requirements, and applicable fees.
• Coordinate document submissions and case updates with the US team.
• Monitor applicant case status and provide timely updates.
• Request and monitor NVC fee bill payments.
• Guide applicants in completing and submitting DS-260 forms within required timelines.
• Coordinate with immigration lawyers regarding DS-260 reviews and feedback.
• Monitor submission of civil documents and immigration requirements.
• Endorse qualified applicants to the Deployment Team once PDQ status is achieved.
• Conduct applicant orientations after petition approval.
• Coordinate car acquisition and juice card availment with applicants and partner organizations.
• Maintain accurate records in Pipeline, Tracker, Quickbase, and other systems.
• Prepare weekly reports and case updates.
• Respond promptly to applicant inquiries through email, phone, and chat.
• Ensure compliance with company procedures and immigration processing standards

Skills

Case management

Customer service

English communication

Documentation management

MS Office

Online tracking systems

Education

Bachelor's Degree

Tools

MS Office

Online tracking systems

Job description

GH Premier Review Center in Manila is seeking a dedicated NVC Case Handler to manage applicants through the NVC stage of the immigration process. You will collect and verify required documents, coordinate with the US team, and monitor case status to ensure timely updates and compliant processing.

The role requires strong case management, documentation skills, and excellent English communication. Collaboration with immigration lawyers and deployment teams is essential in a fast-paced environment.