Immigration Case Lead: NVC Processing (Onsite, Night Shift)

GH Premier Review Center; Manila; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Incentives

HMO Health & Wellness

Job Training

Bereavement Leave

Birthday Leave

Maternity & Paternity Leave

Job summary

GH Premier Review Center in Manila is seeking an experienced Immigration Case Manager to oversee US immigration cases at the National Visa Center (NVC) stage. The role requires 3–5 years of relevant experience and a Bachelor’s degree, with on-site work and night shift support for US-based operations.

You will manage case workflows, supervise case coordinators, track deadlines, coordinate with applicants and teams, and ensure all documents are prepared and submitted accurately.

Qualifications

• Bachelor’s degree in Business Administration, Management, HR, Legal Management, or related field.
• At least 5 years in immigration processing, case management, visa processing, documentation, recruitment, deployment, or related fields.
• At least 2–3 years of supervisory or managerial experience.
• Experience with US immigration or NVC processing is highly preferred.
• Strong understanding of immigration documentation, case tracking, and process coordination.

Responsibilities

• Oversee end-to-end processing and monitoring of US immigration cases at the NVC stage.
• Lead and supervise the Immigration Case Coordination team, including task delegation, coaching, and performance monitoring.
• Monitor case progress, pending requirements, deadlines, and pipeline movement.
• Ensure accurate and timely completion and submission of required immigration documents.
• Oversee Fee Bill, DS-260, civil document, and other NVC-related requirements.
• Identify processing delays, incomplete requirements, and potential case issues and ensure timely resolution.
• Handle escalated applicant concerns and coordinate resolutions with relevant teams.
• Coordinate with applicants, internal departments, legal representatives, partners, and US-based teams.
• Ensure accurate and updated case records in trackers, pipeline systems, and Quickbase.
• Prepare regular reports on case status, pending requirements, turnaround time, and team performance.
• Develop and improve case management processes, workflows, checklists, and SOPs.
• Ensure compliance with established company processes and immigration documentation requirements.
• Endorse completed and qualified cases to the appropriate deployment or next-stage team.

Skills

Leadership

Communication

Detail-oriented

Multitasking

Team supervision

US immigration knowledge

Education

Bachelor's degree in Business Administration, Management or related field

Tools

Microsoft Office

Google Workspace

Quickbase

Job description

GH Premier Review Center in Manila is seeking an experienced Immigration Case Manager to oversee US immigration cases at the National Visa Center (NVC) stage. The role requires 3–5 years of relevant experience and a Bachelor’s degree, with on-site work and night shift support for US-based operations.

You will manage case workflows, supervise case coordinators, track deadlines, coordinate with applicants and teams, and ensure all documents are prepared and submitted accurately.