Now Hiring: Lead Process Excellence/BPO/CPO/ Hybrid set up

Gratitude Philippines; Manila; Hybrid; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive compensation

Growth opportunities

Learning and development support

Meaningful product work

Job summary

Gratitude Philippines is seeking a Lead for Process Excellence in a hybrid BPO/CPO setup. You will drive end-to-end process improvements, collaborate with product, design, and business teams, and own critical deliverables to enhance quality and performance.

The role emphasizes ownership, clear communication, and mentorship of teammates. You will guide technical decisions, ensure robust documentation, and contribute to cross-functional initiatives that deliver meaningful business outcomes.

Qualifications

• Bachelor's degree in a relevant field or equivalent practical experience.
• Relevant professional experience in a similar role.
• Strong problem-solving skills and the ability to work independently and with a team.
• Good written and verbal communication skills.
• Experience leading projects, mentoring teammates, or owning complex deliverables.

Responsibilities

• Develop, test, and maintain reliable, scalable, and user-focused solutions.
• Collaborate with product, design, and business teams to understand requirements and deliver outcomes.
• Write clean, maintainable, and well-documented work following best practices.
• Troubleshoot issues, optimize performance, and improve overall quality.
• Track progress, communicate updates clearly, and contribute to continuous improvement.
• Guide technical decisions, review work, mentor junior team members, and improve team standards.

Skills

Problem solving

Independent work

Communication skills

Project leadership

Mentoring teammates

Education

Bachelor's degree in a relevant field

Tools

Tools & platforms familiarity

Job description

About the Role

We are looking for a skilled and motivated Now Hiring: Lead Process Excellence/BPO/CPO/ Hybrid set up to join our team. The ideal candidate will help deliver high-quality solutions while working closely with cross-functional stakeholders. This role requires ownership, attention to detail, clear communication, and a practical approach to solving real business problems.

Responsibilities

• Develop, test, and maintain reliable, scalable, and user-focused solutions.
• Collaborate with product, design, and business teams to understand requirements and deliver outcomes.
• Write clean, maintainable, and well-documented work following best practices.
• Troubleshoot issues, optimize performance, and improve overall quality.
• Track progress, communicate updates clearly, and contribute to continuous improvement.
• Guide technical decisions, review work, mentor junior team members, and improve team standards.

Qualifications

• Bachelor's degree in a relevant field or equivalent practical experience.
• Relevant professional experience in a similar role.
• Strong problem-solving skills and the ability to work independently and with a team.
• Good written and verbal communication skills.
• Experience leading projects, mentoring teammates, or owning complex deliverables.

Skills

• Strong foundation in role-relevant tools, platforms, and best practices.
• Ability to plan, execute, measure, and improve work with attention to detail.
• Good communication, ownership, collaboration, and time-management skills.

Preferred Skills

• Experience with modern workflows, reporting, automation, and production-grade delivery.
• Familiarity with agile practices, documentation, and cross-functional collaboration.
• Ability to mentor teammates and contribute to process improvements.

Benefits

• Competitive compensation and growth opportunities.
• Collaborative work culture with learning and development support.
• Opportunity to work on meaningful products and business problems.

Work Environment

This role offers a professional, collaborative environment where team members are encouraged to take ownership, share ideas, and deliver high-quality work.

Equal Opportunity

We are an equal opportunity employer and welcome applicants from all backgrounds. All qualified candidates will receive consideration based on skills, experience, and role fit.