Non-Voice Email & Chat Support Specialist — Weekend Off

KadaKareer; Manila, Hinoba-an; On-site; PHP 187,000 - 312,000; Full time

Benefits offered by this job

Fixed weekends off

Competitive salary

Monthly commissions

HMO for dependents from Day 1

Free coffee and biscuits

Paid leaves, OT & holiday pay

13th-month pay

Job summary

KadaKareer is hiring a Non-Voice Agent for our Metro Manila sites. The role focuses on non-voice tasks, including data entry, email and chat support, with an emphasis on accuracy and timely responses.

Applicants should have a high school diploma and strong communication skills. The position offers fixed weekends off, competitive salary, monthly commissions, and HMO coverage from day one in a fast-paced, growing team.

Qualifications

• High school diploma or equivalent.
• Good communication and interpersonal skills.
• Excellent problem-solving and decision‑making abilities.
• Ability to thrive in a fast‑paced and dynamic environment.

Responsibilities

• Manage non-voice account tasks, including data entry, email correspondence, and chat support.
• Provide accurate information and resolve inquiries through written communication.
• Process service requests, updates, and follow-ups efficiently.
• Ensure high-quality and timely responses to customer queries and issues.
• Maintain detailed records of interactions and transactions.
• Meet performance targets for productivity, quality, and customer satisfaction.

Skills

Communication skills

Problem solving

Adaptability

Education

High school diploma

Job description

KadaKareer is hiring a Non-Voice Agent for our Metro Manila sites. The role focuses on non-voice tasks, including data entry, email and chat support, with an emphasis on accuracy and timely responses.

Applicants should have a high school diploma and strong communication skills. The position offers fixed weekends off, competitive salary, monthly commissions, and HMO coverage from day one in a fast-paced, growing team.