Email/Chat Support Representative

Sapient BPO; Caloocan; On-site; PHP 284,000 - 341,000; Full time

Benefits offered by this job

Fix weekends Off

Competitive Salary

Monthly Commissions

HMO with 2 FREE Dependents from Day 1

Free Coffee and Biscuits at the office

Paid leaves, OT & holiday pay

Government-mandated benefits & 13th‑月

Job summary

Sapient BPO in Metro Manila is hiring a Non-Voice Agent to support customers through written channels, including email and chat.

The role emphasizes accurate information, fast responses, data entry, and adherence to service targets. This on-site position offers a fast-paced environment and benefits.

Qualifications

• High school diploma or equivalent.
• Good communication and interpersonal skills.
• Excellent problem-solving and decision‑making abilities.
• Ability to thrive in a fast‑paced and dynamic environment.

Responsibilities

• Manage non-voice account tasks, including data entry, email correspondence, and chat support.
• Provide accurate information and resolve inquiries through written communication.
• Process service requests, updates, and follow-ups efficiently.
• Ensure high-quality and timely responses to customer queries and issues.
• Maintain detailed records of interactions and transactions.
• Meet performance targets for productivity, quality, and customer satisfaction.

Skills

Data entry

Written communication

Customer service

Attention to detail

Education

High school diploma

Job description

Easy and Fast One-day Hiring Process! Earn up to 28k monthly plus more benefits! We are looking for a Non-Voice Agent in our Metro Sites! This is for urgent hiring, don’t miss this opportunity.

Responsibilities

• Manage non-voice account tasks, including data entry, email correspondence, and chat support.
• Provide accurate information and resolve inquiries through written communication.
• Process service requests, updates, and follow-ups efficiently.
• Ensure high-quality and timely responses to customer queries and issues.
• Maintain detailed records of interactions and transactions.
• Meet performance targets for productivity, quality, and customer satisfaction.

Qualifications

• High school diploma or equivalent
• Good communication and interpersonal skills
• Excellent problem-solving and decision‑making abilities
• Ability to thrive in a fast‑paced and dynamic environment

Our Awesome Benefits

• Fix weekends Off
• Competitive Salary
• Monthly Commissions
• HMO with 2 FREE Dependents from Day 1
• Free Coffee and Biscuits at the office
• Paid leaves, OT & holiday pay
• Government-mandated benefits & 13th-month pay

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!

Give us a ring, and let’s talk about how we can help you.