Email & Chat Support Specialist (Non-Voice)

Centro Escolar University; Caloocan; On-site; PHP 312,480; Full time

Benefits offered by this job

Fix weekends Off

Competitive Salary

Monthly Commissions

HMO with 2 FREE Dependents from Day 1

Free Coffee and Biscuits at the office

Paid leaves, OT & holiday pay

Government-mandated benefits & 13th-month pay

Job summary

A reputable educational institution in Metro Manila is seeking a Non-Voice Agent for urgent hiring. The role includes managing data entry, email correspondence, and chat support tasks. Candidates should possess good communication skills and a high school diploma. The position offers a competitive salary of up to 28k monthly, along with benefits such as paid leaves, HMO for dependents, and a balanced work-life. Apply now to join a growing team!

Qualifications

• High school diploma or equivalent is required.
• Good communication and interpersonal skills are necessary.
• Excellent problem-solving and decision-making abilities are needed.
• Ability to thrive in a fast-paced and dynamic environment is essential.

Responsibilities

• Manage non-voice account tasks, including data entry, email correspondence, and chat support.
• Provide accurate information and resolve inquiries through written communication.
• Process service requests, updates, and follow-ups efficiently.
• Ensure high-quality responses to customer queries and issues.
• Maintain detailed records of interactions and transactions.
• Meet performance targets for productivity, quality, and customer satisfaction.

Skills

Good communication skills

Interpersonal skills

Problem-solving abilities

Decision-making abilities

Ability to thrive in dynamic environment

Education

High school diploma or equivalent

Job description

A reputable educational institution in Metro Manila is seeking a Non-Voice Agent for urgent hiring. The role includes managing data entry, email correspondence, and chat support tasks. Candidates should possess good communication skills and a high school diploma. The position offers a competitive salary of up to 28k monthly, along with benefits such as paid leaves, HMO for dependents, and a balanced work-life. Apply now to join a growing team!