Email & Chat Support Specialist – Non-Voice, 28k+ + Benefits

UP CAP; Manila, Hinoba-an; On-site; PHP 234,000 - 312,000; Full time

Benefits offered by this job

Weekends off

Competitive salary

Monthly commissions

HMO for dependents

Free coffee & biscuits

Paid leaves OT & holiday pay

13th-month pay

Job summary

UP CAP is recruiting a Non-Voice Agent for our Metro Manila sites to handle data entry, email and chat support, and written inquiries. You will provide accurate information, resolve issues, and ensure timely responses while maintaining detailed interaction records. This role emphasizes productivity, quality, and customer satisfaction in a fast-paced environment.

The position offers a competitive salary, benefits, and opportunities for growth within a growing team in Manila.

Qualifications

• High school diploma or equivalent
• Good communication and interpersonal skills
• Excellent problem-solving and decision-making abilities
• Ability to thrive in a fast-paced and dynamic environment

Responsibilities

• Manage non-voice account tasks, including data entry, email correspondence, and chat support.
• Provide accurate information and resolve inquiries through written communication.
• Process service requests, updates, and follow-ups efficiently.
• Ensure high-quality and timely responses to customer queries and issues.
• Maintain detailed records of interactions and transactions.
• Meet performance targets for productivity, quality, and customer satisfaction.

Skills

Communication skills

Interpersonal skills

Problem solving

Decision making

Adaptability

Education

High school diploma

Job description

UP CAP is recruiting a Non-Voice Agent for our Metro Manila sites to handle data entry, email and chat support, and written inquiries. You will provide accurate information, resolve issues, and ensure timely responses while maintaining detailed interaction records. This role emphasizes productivity, quality, and customer satisfaction in a fast-paced environment.

The position offers a competitive salary, benefits, and opportunities for growth within a growing team in Manila.