Non Performing Loan Collector

AGnP Corporation; Bataan; Presencial; PHP 180.000 - 360.000; Jornada completa

Descripción de la vacante

AGnP Corporation seeks a dedicated Non-Performing Loan Collector to join its Credit team in Bataan, Central Luzon. You will manage and recover delinquent loan accounts, protecting asset quality and portfolio health.

Responsibilities include contacting borrowers, negotiating plans, documenting activities, and ensuring regulatory compliance to support credit management operations.

Formación

• High school diploma or equivalent; degree preferred.
• Proven experience in loan collection or credit management within a financial institution.
• Strong negotiation and communication skills for difficult conversations.
• Excellent organizational and time management abilities.
• Proficiency in loan management systems, databases, and MS Office.
• Knowledge of banking regulations and collection procedures in the Philippines.
• Ability to work independently and in a team within a target-driven environment.
• Strong attention to detail and accurate documentation.
• Valid driver's license and willingness to travel for field collections.
• Resilience and customer-focused problem-solving approach.

Responsabilidades

• Contact borrowers with delinquent accounts via calls, letters, emails, and in-person visits to recover loans.
• Assess borrower's financial situation and negotiate payment arrangements or restructures as needed.
• Document all collection activities and agreements in the loan management system.
• Monitor payment commitments and follow up on missed payments.
• Prepare collection reports and provide updates on status and recovery progress.
• Ensure compliance with banking regulations, consumer laws, and company policies.
• Escalate complex accounts to management as required.
• Collaborate with legal and admin teams on cases needing action.
• Maintain professional communication with borrowers while pursuing recovery goals.

Conocimientos

Negotiation

Communication

Documentation

Attention to detail

Time management

Independent work

Team collaboration

Customer service

Field collections

Educación

High school diploma

Bachelor's degree in business/finance or related field

Herramientas

Loan management system

MS Office

Descripción del empleo

About the role

AGnP Corporation is seeking a dedicated and results-driven Non Performing Loan Collector to join our Credit team. This is a full-time position based in Bataan, Central Luzon. In this role, you will be responsible for managing and recovering outstanding loan accounts that have fallen into arrears, playing a critical part in protecting the company's asset base and maintaining portfolio quality. This position is essential to our credit management operations and directly contributes to the financial health of AGnP Corporation.

Key responsibilities

• Contact borrowers with delinquent accounts through phone calls, letters, emails and in-person visits to facilitate loan recovery

• Assess borrower financial situations and negotiate payment arrangements or restructuring plans where appropriate

• Document all collection activities, communications and agreements in the loan management system with accuracy and timeliness

• Monitor payment commitments and follow up on missed payments or broken agreements

• Prepare detailed collection reports and provide regular updates on account status and recovery progress

• Maintain compliance with banking regulations, consumer protection laws and company collection policies

• Escalate complex or difficult accounts to management as required

• Collaborate with legal and administrative teams on accounts requiring further action or legal proceedings

• Maintain professional and courteous communication with borrowers whilst pursuing recovery objectives

What we're looking for

• High school diploma or equivalent qualification; bachelor's degree in business, finance or related field is preferred

• Proven experience in loan collection, credit management or similar debt recovery role within a financial institution

• Strong negotiation and communication skills with the ability to handle difficult conversations professionally and tactfully

• Excellent organizational and time management abilities, with capability to manage multiple accounts simultaneously

• Proficiency in using loan management systems, databases and Microsoft Office applications

• Sound knowledge of banking regulations, credit policies and collection procedures applicable in the Philippines

• Ability to work independently and as part of a team in a target-driven environment

• Strong attention to detail and commitment to maintaining accurate records and documentation

• Valid driver's license and willingness to travel for field collections as required

• Resilience, persistence and a customer-focused approach to problem-solving