Non-Life Insurance Account Officer

HRTx Inc.; Makati; Vor Ort; PHP 360.000 - 480.000; Vollzeit

Zusammenfassung

HRTx Inc. in Makati City is seeking a Client Servicing Specialist for a 12-month contractual role onsite. You will respond to client inquiries on property and casualty insurance accounts and provide updates on policy status and requests.

Responsibilities include coordinating policy renewals, processing endorsements, supporting claims, and maintaining organized account records while ensuring clear communication with clients, insurers, and internal teams.

Qualifikationen

• Bachelor's degree in business-related field.
• At least 1 year of experience in Property and Casualty (Non-Life) insurance.
• Strong customer service and client coordination skills.
• Able to handle policy renewals, endorsements, and basic claims concerns.
• Organized and detail-oriented; able to manage multiple accounts.
• Proficient in MS Office.

Aufgaben

• Respond to client inquiries on property and casualty insurance accounts.
• Provide updates on policy status, coverage, and pending requests.
• Maintain relationships with clients through reliable follow-through.
• Handle client concerns professionally and escalate complex issues as needed.
• Coordinate policy renewals with insurers and process endorsements.
• Gather and check documents before submission to insurers.
• Follow up with insurers and internal teams until requests are completed.
• Coordinate basic claims support and guide clients on required documents.
• Keep clients updated on claim progress.
• Manage multiple accounts with accurate, organized records.
• Communicate clearly with clients, insurers, and internal teams.
• Monitor policy expiry dates and endorse upcoming renewals to the proper team.

Kenntnisse

Strong customer service

Client coordination

Account management

Communication skills

Multitasking

Ausbildung

Bachelor's degree in Business Administration

Management

Economics

Legal Management

Tools

MS Office

Jobbeschreibung

Location: Makati City

Work Setup: Fully Onsite | Dayshift | Monday - Friday

Employment Type: Contractual (12 months)

Key Responsibilities:

Client Servicing

• Respond to client inquiries on property and casualty insurance accounts
• Provide clear updates on policy status, coverage, and pending requests
• Maintain strong working relationships with clients through reliable follow-through
• Handle client concerns professionally and escape complex issues to the right people

Policy & Endorsement Coordination

• Coordinate policy renewals with insurers and make sure they are completed on time
• Process endorsement requests, such as changes in coverage, insured details, or policy terms
• Gather and check documents and requirements before submitting them to insurers
• Follow up with insurers and internal teams until each request is completed

Claims Support

• Handle basic claims concerns and guide clients on the documents and steps they need
• Coordinate with insurers and internal teams to help move claims along
• Keep clients updated on claim progress
• Account Management & Records
• Manage multiple accounts at once while keeping records accurate and well organized
• Communicate clearly and professionally with clients, insurers, and internal teams
• Monitor policy expiry dates and endorse upcoming renewals to the proper team

Qualifications:

• Bachelor's degree in any of the following or a related field: Business Administration (Management, Marketing, or Operations Management)
• Management or Entrepreneurship, Accountancy, Finance, or Economics, Legal Management
• At least 1 year of experience in Property and Casualty (Non-Life) insurance
• Strong customer service and client coordination skills
• Able to handle policy renewals, endorsements, and basic claims concerns
• Organized and detail-oriented, with the ability to manage multiple accounts
• Comfortable communicating with clients, insurers, and internal teams
• Proficient in MS Office