NOC Tier 2 Monitoring Specialist

Staff4Me; Compostela; On-site; PHP 280,000 - 420,000; Full time

Job summary

Staff4me is seeking a NOC Tier 2 Monitoring professional in Cebu City, Philippines to monitor network health, triage alerts, and coordinate with on-site staff for root cause resolution.

Responsibilities include remote tests, ticketing updates, and escalation when needed. A Bachelor's degree and 1–2 years in Tier 2 support are preferred; onsite availability and shifting schedules are required.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience.
• 1-2 years of experience in Tier 2 technical support.
• Fundamental understanding of IP addresses and network devices like routers and switches.
• Knowledge of common cable types (Cat5e/6, Fiber) and standard power components.
• Ability to navigate web-based monitoring dashboards and ticketing systems.
• Ability to give clear, simple instructions to non-technical on-site staff over the phone.
• Ability to prioritize multiple incoming alerts based on their impact.
• Can work onsite and on a shifting schedule.
• Certifications (Optional): CompTIA A+ or Network+

Responsibilities

• Maintain continuous monitoring of network health and serve as first contact for alerts.
• Identify connectivity issues, run remote diagnostics, and coordinate with on-site staff.
• Perform basic remote tests (pings, traceroutes) and remote recovery actions per playbooks.
• Escalate tickets timely if issues remain after initial troubleshooting.
• Coordinate with on-site staff for physical checks (power, cabling, hardware reboots).
• Assist in verifying connectivity once service is restored.
• Coordinate with device manufacturers and initiate RMAs as needed.
• Provide clear updates in the ticketing system and summarize open/pending alerts for shifts.

Skills

IP addressing

Network devices

Dashboards

Ticketing systems

On-site coordination

Prioritizing alerts

Clear instructions to on-site staff

Education

Bachelor's degree in Computer Science/IT or related field

Tools

Network Management System (NMS)

Web-based monitoring dashboards

Job description

Staff4me is seeking a NOC Tier 2 Monitoring professional in Cebu City, Philippines to monitor network health, triage alerts, and coordinate with on-site staff for root cause resolution.

Responsibilities include remote tests, ticketing updates, and escalation when needed. A Bachelor's degree and 1–2 years in Tier 2 support are preferred; onsite availability and shifting schedules are required.