Hybrid NOC Network Tier 1 Engineer

KMC Solutions; Taguig; Hybrid; PHP 335,000 - 513,000; Full time

Benefits offered by this job

Hybrid work setup

Competitive pay

HMO with dependents

Pantry access

Learning opportunities

Cloud HR Sprout access

Above standard leaves

Job summary

KMC Solutions is hiring a NOC NETWORK TIER 1 in the Philippines. The role focuses on on-site support to ensure network availability and reliability, with a hybrid work setup and interaction with enterprise-level stakeholders.

The candidate will acknowledge service requests, monitor system health via Solarwinds NPM, and provide Level 1 hardware and software support while aiming for rapid resolution and minimal downtime.

Qualifications

• Fundamental networking knowledge including OSI, IP addressing and VLANs.
• Experience with L1/L2 troubleshooting in a network operations context.
• Familiarity with Dell devices and Ruckus access points is a plus.

Responsibilities

• Acknowledge calls and assign service requests, incidents or queries via Service Desk per SLA.
• Monitor system health and acknowledge alerts in centralized monitoring (Solarwinds NPM).
• Provide Level 1 technical support (hardware & configuration).
• Respond to and own issues until resolution of hardware or software problems.
• Perform L1 network implementations and troubleshooting.
• Document Procedures for hardware and software maintenance.

Skills

Networking

Network troubleshooting

Dell devices

UTP cabling

OSI model

VLAN

Ruckus products

Hardware knowledge

Tools

Solarwinds NPM

Job description

KMC Solutions is hiring a NOC NETWORK TIER 1 in the Philippines. The role focuses on on-site support to ensure network availability and reliability, with a hybrid work setup and interaction with enterprise-level stakeholders.

The candidate will acknowledge service requests, monitor system health via Solarwinds NPM, and provide Level 1 hardware and software support while aiming for rapid resolution and minimal downtime.