NOC Team Lead: 24/7 Network Operations & Incident Lead

SupportNinja; Quezon City; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Competitive compensation

Government-mandated benefits

Retirement savings program

Life Insurance

HMO on day 1

Paid time off

Birthday leave

Bonus and incentive plans

Skills training

Office space

Free lunch daily

Job summary

SupportNinja is hiring a NOC Team Leader to oversee day-to-day operations onsite at The Sanctum, SM - North EDSA, QC. You will supervise NOC Analysts, coordinate incident response, and ensure SLA/OLA adherence across client environments.

Night shifts are required; start date is October 05, 2026. As frontline leader, you’ll coach staff, manage escalations, conduct shift handovers, and maintain runbooks and SOPs.

Qualifications

• 2–4 years in a NOC, IT operations, or network support.
• 1+ years in lead or supervisory capacity.
• Strong network troubleshooting across enterprise infrastructure.
• Familiar with SolarWinds, ServiceNow, Zabbix, Nagios, Datadog.
• Strong incident management and escalation skills.
• Willing to rotate shifts, weekends, and holidays.
• Experience with Windows patch management.
• Experience with cloud infrastructures.
• Excellent written and spoken English.
• Certifications such as CCNA/Network+ or ITIL are a plus.

Responsibilities

• Supervise daily NOC Analysts/Technicians on shift.
• Conduct shift handover briefings to ensure continuity.
• Monitor adherence to schedules, coverage, and staffing.
• Provide real-time coaching, floor support, and escalation guidance.
• Own escalations for major incidents (P1/P2).
• Ensure incidents are triaged and routed per runbooks.
• Be the client facing contact for escalations during shift.
• Drive RCA participation and post-incident reviews.
• Maintain shift logs, handover docs, and knowledge base.
• Onboard and train new NOC Analysts.
• Enforce change management and security protocols.
• Support audits and compliance reviews as required.

Skills

Network troubleshooting

Monitoring platforms

Incident management

Shift work flexibility

Windows patch management

Cloud infrastructure

English communication

Networking fundamentals

Education

Bachelor’s degree in IT/CS/Telecommunications

Certifications: CCNA, Network+ or ITIL

Tools

SolarWinds

ServiceNow

Zabbix

Nagios

Datadog

Job description

SupportNinja is hiring a NOC Team Leader to oversee day-to-day operations onsite at The Sanctum, SM - North EDSA, QC. You will supervise NOC Analysts, coordinate incident response, and ensure SLA/OLA adherence across client environments.

Night shifts are required; start date is October 05, 2026. As frontline leader, you’ll coach staff, manage escalations, conduct shift handovers, and maintain runbooks and SOPs.