24/7 NOC Lead: Incident Response & On-Call Management

Trends Group Inc.; Makati; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Trends Group Inc. in Makati is seeking an experienced NOC/IT Operations Lead to oversee 24/7 monitoring of network, systems, cloud, security and applications from our Makati office.

You will drive incident escalations, lead response efforts across shifts and communicate with stakeholders. The ideal candidate has 5+ years in NOC roles, 2+ years in leadership, and hands-on experience with SolarWinds, PRTG, ManageEngine or Zabbix, plus ITIL.

Qualifications

• Minimum 5 years in NOC roles.
• At least 2 years in a leadership position.
• Hands-on experience with SolarWinds, ManageEngine, PRTG or Zabbix.
• Strong ITIL background.
• Excellent troubleshooting and communication skills.

Responsibilities

• Oversee 24/7 monitoring of network, systems, cloud, security and applications.
• Manage incident escalations and lead response efforts.
• Coordinate with stakeholders across shifts and teams.
• Communicate status, risks and updates to leadership and customers as needed.

Skills

5+ years in NOC

2+ years leadership

Troubleshooting

Communication

Incident management

Tools

SolarWinds

ManageEngine

PRTG

Zabbix

Job description

Trends Group Inc. in Makati is seeking an experienced NOC/IT Operations Lead to oversee 24/7 monitoring of network, systems, cloud, security and applications from our Makati office.

You will drive incident escalations, lead response efforts across shifts and communicate with stakeholders. The ideal candidate has 5+ years in NOC roles, 2+ years in leadership, and hands-on experience with SolarWinds, PRTG, ManageEngine or Zabbix, plus ITIL.