NOC Engineer

Intergo Telecom; Mexico; On-site; PHP 300,000 - 540,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Flexible working hours

Paid access to premium AI tools

Team events

Professional development

Continual training

Job summary

Intergo Telecom is seeking a Network Operations Center (NOC) Engineer to oversee monitoring, maintenance, and optimization of our network infrastructure. The ideal candidate will have hands-on experience in SMS A2P, be proficient with the Alaris SMSC or similar, and have at least two years of relevant experience.

You will monitor routes, diagnose issues, manage alarms, and work with cross-functional teams to ensure continuous 24/7 availability and reliable delivery of messaging services.

Qualifications

• Bachelor's degree in Telecommunications, Computer Science, or related field (or equivalent work experience).
• 2+ years of experience in a NOC or telecom environment.
• Proficiency with Alaris systems is a must.
• Strong understanding of networking protocols, technologies, and troubleshooting techniques.
• Excellent problem-solving skills with the ability to work under pressure.
• Strong communication skills to collaborate with internal teams and external stakeholders.
• Having experience in the voice field would be a plus.

Responsibilities

• Continuously monitor and improve the performance of SMS routes, proactively identifying and addressing potential delivery issues or inefficiencies.
• Monitor real-time traffic and route performance, responding swiftly to network alerts and delivery issues.
• Investigate and diagnose technical issues related to SMS routing, including network configurations, logs, and routing failures.
• Monitor and maintain the Messaging routing scheme ensuring 24/7 availability.
• Promptly respond and elevate TT's from Customers to Suppliers.
• Manage and troubleshoot alarms, alerts, and incidents using Alaris monitoring systems.
• Respond to network issues promptly, escalating to senior teams when necessary.
• Perform root cause analysis to prevent future occurrences of network disruptions.
• Collaborate with cross-functional teams to support system upgrades and configuration changes.
• Document and update operational processes, procedures, and incident reports.
• Continuously optimize system performance and implement best practices for network reliability.

Skills

Networking protocols

Troubleshooting

Problem solving

Communication

Education

Bachelor's degree

Tools

Alaris systems

Job description

Intergo Telecom is a leading telecommunications provider specializing in innovative solutions to connect people and businesses. Our team is driven by cutting-edge technology, delivering seamless communication solutions to customers worldwide.

Join us and be part of a dynamic team that thrives on excellence and innovation.

We are seeking a Network Operations Center (NOC) Engineer to oversee the monitoring, maintenance, and optimization of our network infrastructure. The ideal candidate will have hands‑on experience in SMS A2P, be proficient with the Alaris SMSC or similar and has at least two years of relevant experience.

As a NOC Engineer, you will play a crucial role in ensuring the smooth operation of our network, proactively identifying issues, and resolving them efficiently.

Responsibilities

• Continuously monitor and improve the performance of SMS routes, proactively identifying and addressing potential delivery issues or inefficiencies
• Monitor real‑time traffic and route performance, responding swiftly to network alerts and delivery issues
• Investigate and diagnose technical issues related to SMS routing, including network configurations, logs, and routing failures
• Monitor and maintain the Messaging routing scheme ensuring 24/7 availability
• Promptly respond and elevate TT's from Customers to Suppliers
• Manage and troubleshoot alarms, alerts, and incidents using Alaris monitoring systems
• Respond to network issues promptly, escalating to senior teams when necessary
• Perform root cause analysis to prevent future occurrences of network disruptions
• Collaborate with cross‑functional teams to support system upgrades and configuration changes
• Document and update operational processes, procedures, and incident reports
• Continuously optimize system performance and implement best practices for network reliability

Requirements

• Bachelor's degree in Telecommunications, Computer Science, or related field (or equivalent work experience)
• 2+ years of experience in a NOC or telecom environment
• Proficiency with Alaris systems is a must
• Strong understanding of networking protocols, technologies, and troubleshooting techniques
• Excellent problem‑solving skills with the ability to work under pressure
• Strong communication skills to collaborate with internal teams and external stakeholders
• Having experience in the voice field would be a plus

Benefits

• Competitive salary and performance‑based bonuses
• Paid annual leave days & paid sick leave days
• Flexible working hours and a supportive work‑life balance culture
• Paid access to premium AI tools
• Team events and company outings
• Access to professional development programs and continuous training
• Growing company with the potential to take over responsibility and grow personally