Nihonggo Skilled Bridge Coordinator

Fujitsu Philippines Global Delivery Center; Taguig; On-site; PHP 500,000 - 700,000; Full time

Job summary

Fujitsu Philippines Global Delivery Center seeks a skilled expense re imbursement coordinator to manage end-to-end processes within SAP Concur, ensure compliance with travel policies, and support Japanese-speaking employees in Manila.

The role requires JLPT N2 reading/listening, ability to communicate in writing in Japanese, and a proactive approach to process improvement under FUJITSU standards.

Qualifications

• JLPT N2 level reading/listening required; writing for email in Japanese.
• Ability to autonomously execute tasks at FUJITSU Level 10, as described in responsibilities.
• Experience with expense reimbursement workflows is preferred.

Responsibilities

• Manage travel expense reimbursements and related accruals with accurate record keeping.
• Process reimbursements, subsidies, and training-related expenses with proper approvals.
• Provide guidance to travelers on claim requirements and procedures for compliant processing.
• Handle post-approval corrections, payment transfer errors, and inquiries to ensure smooth operations.
• Maintain supporting docs to ensure accuracy and integrity of expense processes.
• Review and report on expense claims usage and justify business reasons when needed.
• Process refunds, cancellations, and enrollment-related reimbursements for expenses.
• Respond to employee inquiries in Japanese and provide timely resolutions.
• Create and update manuals and business flows for expense tasks and drive process improvements.

Skills

Japanese language proficiency

Problem solving

Expense reimbursement operations

Tools

Concur experience

Job description

About the role

This role involves managing the entire expense reimbursement process, which includes reviewing and approving or rejecting applications, collecting supporting documents, ensuring compliance with relevant procedures in the accounting system, and addressing inquiries. All tasks are performed in accordance with established policies such as travel regulations. Since Fujitsu has implemented and is using the SAP Concur System, this position also includes end-to-end operational responsibility for SAP Concur, ensuring seamless integration with the reimbursement process.

Key responsibilities

• Collecting and reconciling data related to travel expenses, employee contributions, and business trip records, and providing relevant reports and data to related departments
• Processing travel expense reimbursements, expense accruals, and subsidy-related procedures while ensuring proper accounting treatment and record management
• Providing travelers with guidance on expense claim requirements, necessary procedures, and key points for reimbursement to support accurate and compliant expense processing
• Handling individual cases such as post-approval corrections, payment transfer errors, and inquiries, and supporting the smooth execution of operations
• Reviewing and maintaining supporting documentation and evidence records to ensure the accuracy, compliance, and integrity of travel expense reimbursement operations
• Managing and reporting on the proper use of expense reimbursement processes, including reviewing expense claims and usage records, verifying business justifications and appropriateness, and conducting fact-finding activities where necessary
• Processing reimbursements for training and course fees, and reviewing, approving, or rejecting individual training enrollment requests
• Refund and cancellation processing for expense reimbursements and registration support for expense reimbursements
• Handling employee inquiries related to expense reimbursement in Japanese and providing responses in Japanese
• Creating and updating manuals and business flows for each task, and business process improvement activities

About you

• Able to demonstrate Japanese language proficiency sufficient to directly contact employees within Japan and perform duties, specifically requiring reading and listening skills equivalent to Japanese Language Proficiency Test (JLPT) N2, plus writing skills for email communication in Japanese
• Job Execution Capability: FUJITSU Level 10 is expected as part of the job responsibilities, including the ability to autonomously carry out tasks
• Strong problem-solving skills to analyze and resolve issues by selecting and combining the optimal methods from existing solutions
• Knowledge and experience in expense reimbursement operations (preferred)
• Experience in utilizing the Concur system for expense management (preferred)