Nightshift Telco Support — Onsite Novaliches (PTO/Health)

TTEC Customer Care Management Philippines Inc; Quezon City; On-site; PHP 201,000 - 268,000; Full time

Job summary

TTEC Customer Care Management Philippines Inc is seeking a Customer Service Representative for the night shift, onsite in Novaliches, Quezon City. You will handle customer inquiries, perform research, and resolve issues with a customer-first approach.

The role requires at least 3 months of BPO experience, strong verbal communication, and solid computer skills to maintain quality interactions with customers during the overnight shift.

Qualifications

• Completed senior high school or two years in college.
• Must have at least 3 months of BPO experience.
• Great verbal communication and business writing skills.
• Recognize, apply, and explain product or service knowledge.
• Computer experience required.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers and resolve issues.
• Contribute to a positive customer experience during night shift.

Skills

Verbal communication

Business writing

Product/service knowledge

Computer skills

Education

Senior high school or 2 years college

Tools

Computer experience

Job description

TTEC Customer Care Management Philippines Inc is seeking a Customer Service Representative for the night shift, onsite in Novaliches, Quezon City. You will handle customer inquiries, perform research, and resolve issues with a customer-first approach.

The role requires at least 3 months of BPO experience, strong verbal communication, and solid computer skills to maintain quality interactions with customers during the overnight shift.