Night Subscriptions Support Specialist — Chat & Email

Select VoiceCom; Cebu City; On-site; PHP 246,000 - 335,000; Full time

Benefits offered by this job

Night shift

On-site

Job summary

Select VoiceCom in Cebu IT Park is seeking Customer Support Agents to join the night shift. The role involves handling inbound and outbound subscription inquiries via chat and email, addressing billing questions, and resolving disputes while adhering to client SOPs.

Ideal candidates have at least 1 year in email or chat support, strong written skills, and comfort with Windows and macOS. This on-site position offers a dynamic, team-oriented environment and opportunities to grow within the company.

Qualifications

• At least 1 year in email or chat support.
• Strong written communication skills.
• Comfort with Windows and macOS.

Responsibilities

• Handle inbound and outbound subscription inquiries via chat and email.
• Address billing questions.
• Resolve disputes following client SOPs.

Skills

Customer support

Chat support

Email support

Written communication

Tools

Windows

macOS

Job description

Select VoiceCom in Cebu IT Park is seeking Customer Support Agents to join the night shift. The role involves handling inbound and outbound subscription inquiries via chat and email, addressing billing questions, and resolving disputes while adhering to client SOPs.

Ideal candidates have at least 1 year in email or chat support, strong written skills, and comfort with Windows and macOS. This on-site position offers a dynamic, team-oriented environment and opportunities to grow within the company.