Night-Shift Travel & Retail Customer Support Specialist

TORCH Solutions; San Fernando; On-site; PHP 279,000 - 391,000; Full time

Job summary

TORCH Solutions in the Philippines is seeking a customer service associate to handle inquiries via phone, chat, and email for travel and retail accounts. You will process bookings, changes, and refunds while adhering to scripted responses to ensure SLA compliance.

Strong English skills and a Senior High School diploma are required, with the ability to work graveyard shifts to support round-the-clock operations.

Qualifications

• Strong English communication skills.
• Senior High School diploma required.
• willingness to work graveyard shifts to support 24/7 operations.

Responsibilities

• Handle inquiries via phone, chat, and email for travel and retail accounts.
• Process bookings, changes, and refunds.
• Adhere to scripted responses to ensure consistency and SLA compliance.

Skills

English proficiency

Education

Senior High School diploma

Job description

TORCH Solutions in the Philippines is seeking a customer service associate to handle inquiries via phone, chat, and email for travel and retail accounts. You will process bookings, changes, and refunds while adhering to scripted responses to ensure SLA compliance.

Strong English skills and a Senior High School diploma are required, with the ability to work graveyard shifts to support round-the-clock operations.