Night-Shift Travel & Retail Customer Support Specialist

TORCH Solutions; San Fernando; On-site; PHP 201,000 - 290,000; Full time

Job summary

TORCH Solutions in the Philippines seeks a diligent customer service associate to assist travel and retail accounts via phone, chat and email. You will handle inquiries, process bookings, changes, and refunds, and ensure consistency with scripted responses to meet SLAs.

Requirements include English proficiency, a Senior High School diploma, and the ability to work graveyard shifts to support round-the-clock operations and high-volume workloads. Based in San Fernando, La Union, Philippines.

Qualifications

• English proficiency required.
• Senior High School diploma required.
• Willingness to work graveyard shifts.

Responsibilities

• Assist travel and retail accounts via phone, chat and email.
• Handle inquiries, process bookings, changes and refunds.
• Ensure responses adhere to scripts to meet SLAs.

Skills

English proficiency

Education

Senior High School diploma

Job description

TORCH Solutions in the Philippines seeks a diligent customer service associate to assist travel and retail accounts via phone, chat and email. You will handle inquiries, process bookings, changes, and refunds, and ensure consistency with scripted responses to meet SLAs.

Requirements include English proficiency, a Senior High School diploma, and the ability to work graveyard shifts to support round-the-clock operations and high-volume workloads. Based in San Fernando, La Union, Philippines.