Night-Shift Travel And Retail Support Pro

TORCH Solutions; San Fernando; On-site; PHP 279,000 - 391,000; Full time

Job summary

TORCH Solutions in the Philippines is seeking a customer service associate to handle inquiries via phone, chat, and email for travel and retail accounts. You will process bookings, changes, and refunds while adhering to scripted responses to ensure SLA compliance.

Strong English skills and a Senior High School diploma are required, with the ability to work graveyard shifts to support round-the-clock operations.

Qualifications

• Strong English communication skills.
• Senior High School diploma required.
• willingness to work graveyard shifts to support 24/7 operations.

Responsibilities

• Handle inquiries via phone, chat, and email for travel and retail accounts.
• Process bookings, changes, and refunds.
• Adhere to scripted responses to ensure consistency and SLA compliance.

Skills

English proficiency

Education

Senior High School diploma

Job description

Job Description:

TORCH Solutions in the Philippines is seeking a customer service associate to handle inquiries via phone, chat, and email for travel and retail accounts. The role includes processing bookings, changes, and refunds while adhering to scripted responses to ensure consistency and SLA compliance.

The ideal candidate will have strong English skills and a Senior High School diploma, with the ability to work graveyard shifts to support round-the-clock operations.