Travel & Retail CS Pro — Night Shift

TORCH Solutions; San Fernando; On-site; PHP 167,000 - 279,000; Full time

Job summary

TORCH Solutions in the Philippines seeks a diligent customer service associate to assist travel and retail accounts via phone, chat, and email. You will handle inquiries, process bookings, changes, and refunds, and ensure consistency with scripted responses to meet SLAs.

The role requires English proficiency, a Senior High School diploma, and the ability to work graveyard shifts to support round-the-clock operations and high-volume workloads. Immediate availability is preferred.

Qualifications

• English proficiency required.
• Senior High School diploma required.
• Ability to work graveyard shifts.
• Immediate availability preferred to support 24/7 operations.

Responsibilities

• Handle inquiries via phone, chat, and email for travel and retail accounts.
• Process bookings, changes, and refunds.
• Apply scripted responses to ensure SLA compliance.

Skills

Customer service

Communication

Problem solving

Shift flexibility

Education

Senior High School diploma

Job description

TORCH Solutions in the Philippines seeks a diligent customer service associate to assist travel and retail accounts via phone, chat, and email. You will handle inquiries, process bookings, changes, and refunds, and ensure consistency with scripted responses to meet SLAs.

The role requires English proficiency, a Senior High School diploma, and the ability to work graveyard shifts to support round-the-clock operations and high-volume workloads. Immediate availability is preferred.