Travel And Retail CS Pro — Night Shift

TORCH Solutions; San Fernando; On-site; PHP 223,000 - 312,000; Full time

Job summary

TORCH Solutions in the Philippines seeks a diligent customer service associate to assist travel and retail accounts via phone, chat and email. You will handle inquiries, process bookings, changes, and refunds, and ensure consistency with scripted responses to meet SLAs.

The role requires English proficiency, a Senior High School diploma, and the ability to work graveyard shifts to support round-the-clock operations and high-volume workloads. Immediate availability is preferred.

Qualifications

• Senior High School diploma or equivalent.
• Excellent English proficiency.
• Ability to work graveyard shifts for 24/7 operations.
• Experience in handling travel and retail inquiries (preferred).

Responsibilities

• Assist travel and retail accounts via phone, chat, and email.
• Handle inquiries; process bookings, changes, and refunds.
• Maintain consistency with scripted responses to meet SLAs.

Skills

Customer service

Multichannel support

English proficiency

Education

Senior High School diploma

Tools

Phone support

Chat support

Email support

Job description

Job Description:

TORCH Solutions in the Philippines seeks a diligent customer service associate to assist travel and retail accounts via phone, chat, and email. You will handle inquiries, process bookings, changes, and refunds, and ensure consistency with scripted responses to meet SLAs.

The role requires English proficiency, a Senior High School diploma, and the ability to work graveyard shifts to support round-the-clock operations and high-volume workloads. Immediate availability is preferred.