Night-Shift Travel And Retail Customer Care Pro

TORCH Solutions; San Fernando; On-site; PHP 201,000 - 301,000; Full time

Job summary

TORCH Solutions in the Philippines is seeking a customer service associate to handle inquiries via phone, chat, and email for travel and retail accounts. The role includes processing bookings, changes, and refunds while adhering to scripted responses to ensure consistency and SLA compliance.

The ideal candidate will have strong English skills and a Senior High School diploma, with the ability to work graveyard shifts to support round-the-clock operations.

Qualifications

• Strong English communication skills.
• Ability to work graveyard shifts to support 24/7 operations.
• Senior High School diploma is required.

Skills

English proficiency

Communication

Education

Senior High School diploma

Job description

Job Description:

TORCH Solutions in the Philippines is seeking a customer service associate to handle inquiries via phone, chat, and email for travel and retail accounts. The role involves processing bookings, changes, and refunds while adhering to scripted responses to ensure consistency and SLA compliance.

The ideal candidate will have strong English skills, a Senior High School diploma, and the ability to work graveyard shifts to support round-the-clock operations.

Requirements: