Night-Shift Team Lead - BPO Operations (Onsite Cebu)

TASQ Staffing Solutions; Cebu City; On-site; PHP 670,000 - 1,339,000; Full time

Job summary

TASQ Staffing Solutions in Cebu City, Philippines, is seeking an experienced Contact Center Team Leader for 100% onsite night shift at IT Park. You will lead, mentor, and develop agents while ensuring daily operations run smoothly and KPIs are met.

The ideal candidate has a bachelor’s degree, at least 4 years in a contact center/BPO, and 2+ years in a leadership role with strong customer service orientation. Join a dynamic team focused on performance and continuous improvement.

Qualifications

• Bachelor's degree is required.
• 4+ years in Contact Center/BPO.
• 2+ years in a leadership role.
• Strong customer service orientation.

Responsibilities

• Lead, motivate, and develop team members to foster collaboration and accountability.
• Manage daily workflows, assign tasks, and drive process improvements for productivity.
• Monitor, analyze, and report on KPIs to ensure targets are met.

Skills

Leadership

Mentorship

Customer service orientation

KPI monitoring

Education

Bachelor's degree

Job description

TASQ Staffing Solutions in Cebu City, Philippines, is seeking an experienced Contact Center Team Leader for 100% onsite night shift at IT Park. You will lead, mentor, and develop agents while ensuring daily operations run smoothly and KPIs are met.

The ideal candidate has a bachelor’s degree, at least 4 years in a contact center/BPO, and 2+ years in a leadership role with strong customer service orientation. Join a dynamic team focused on performance and continuous improvement.