Night-Shift Support Engineer – Associate

Copeland; Manila; On-site; PHP 201,000 - 312,000; Full time

Job summary

Copeland Philippines is seeking a Customer Service/Tech Support representative to handle level 1 technical calls and client inquiries. The role focuses on delivering effective phone and email support while maintaining high-quality audit scores.

The ideal candidate has 1+ year in customer support, a degree in Mechanical or Electrical Engineering, and flexibility for a fixed night shift and rotating weekends. Strong communication and team collaboration are essential.

Qualifications

• Bachelor's degree in Mechanical or Electrical Engineering preferred.
• 1+ years in customer support/help desk environment (preferred).
• Willing to work a fixed night shift schedule and weekends with scheduled days off.

Responsibilities

• Handle level 1 technical calls via phone.
• Assess existing systems and user needs to determine the proper action.
• Maintain documentation by updating client references and incident records.
• Attend trainings, workshops, and team-focused discussions.

Skills

Customer Support

Phone Support

Communication

MS Office

Teamwork

Night Shift

Adaptability

Education

Engineering degree

Tools

Microsoft Office

Job description

Copeland Philippines is seeking a Customer Service/Tech Support representative to handle level 1 technical calls and client inquiries. The role focuses on delivering effective phone and email support while maintaining high-quality audit scores.

The ideal candidate has 1+ year in customer support, a degree in Mechanical or Electrical Engineering, and flexibility for a fixed night shift and rotating weekends. Strong communication and team collaboration are essential.