Night-Shift Subscriptions Support — Chat And Billing

Select VoiceCom; Cebu City; On-site; PHP 201,000 - 290,000; Full time

Job summary

Select VoiceCom, an American/Australian-owned call center, seeks Customer Support Agents in Cebu for night shift. You will handle inbound/outbound subscription inquiries via chat and email, address billing questions, and resolve disputes while upholding client SOPs.

Ideal candidates have at least 1 year in email/chat support, strong written skills, and comfortable with Windows/macOS and a fast keyboard. This on-site role offers a dynamic, team-oriented environment at Cebu IT Park.

Qualifications

• 1 year in email or chat support is preferred.
• Strong written communication skills.
• Comfortable with Windows/macOS and fast keyboard.

Responsibilities

• Handle inbound/outbound subscription inquiries via chat and email.
• Address billing questions and resolve disputes while following SOPs.
• Maintain a dynamic, team-oriented on-site work environment at Cebu IT Park.

Skills

Written communication

Email/chat support

Dispute resolution

Job description

Job Description:

Select VoiceCom, an American/Australian-owned call center, seeks Customer Support Agents in Cebu for night shift. You will handle inbound/outbound subscription inquiries via chat and email, address billing questions, and resolve disputes while upholding client SOPs.

Ideal candidates have at least 1 year in email/chat support, strong written skills, and comfortable with Windows/macOS and a fast keyboard. This on-site role offers a dynamic, team-oriented environment at Cebu IT Park.

Requirements: