Night-Shift Process Auditor: SLA Guardian & QA Lead

eData Services US, L.L.C.; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

eData Services US, L.L.C. seeks a Process Auditor to ensure client SLA compliance, oversee workflow, and guarantee on-time delivery during US night shifts. You will drive accountability across operations, perform real-time tracking, and produce end-of-shift reports detailing performance and enforcement actions.

Ideal candidates bring CPA certification, strong QA/process auditing background, and a proven ability to enforce deadlines in a high-volume BPO/KPO setting.

Qualifications

• Experience in quality assurance, process auditing, or operations leadership in a fast-paced, high-volume environment.
• BPO/KPO background is highly preferred.
• Excellent preventive controls and escalation discipline are expected.

Responsibilities

• Evaluate production data to ensure compliance with SLAs.
• Verify documents, data files, and communications are completed and dispatched on time.
• Perform pre-transmission audits to verify completeness and schedule adherence.

Skills

Quality assurance

Process auditing

Operations leadership

Communication

Analytical abilities

Education

CPA license

Job description

eData Services US, L.L.C. seeks a Process Auditor to ensure client SLA compliance, oversee workflow, and guarantee on-time delivery during US night shifts. You will drive accountability across operations, perform real-time tracking, and produce end-of-shift reports detailing performance and enforcement actions.

Ideal candidates bring CPA certification, strong QA/process auditing background, and a proven ability to enforce deadlines in a high-volume BPO/KPO setting.