Audit Associate

eData Services Phils Inc.; Taguig; On-site; PHP 900,000 - 1,100,000; Full time

Job summary

eData Services Phils Inc. is seeking a Process Auditor to ensure client SLA compliance and on-time delivery during US night shifts. You will oversee workflows, verify pre-transmission readiness, and push teams to meet quality and timing standards.

The role requires an active CPA license, strong QA and process-audit background, and the ability to enforce deadlines under pressure in a fast-paced BPO environment. This position offers night-shift scheduling with growth opportunities.

Qualifications

• CPA license is mandatory and must be current.
• Solid background in quality assurance, process auditing, or operations leadership in high-volume settings (BPO/KPO preferred).
• Assertive communicator with proven deadline enforcement.
• Strong analytical skills to manage multiple queues and timelines.
• Resilient, able to make tough decisions under pressure.
• Willingness to work US night shift hours.

Responsibilities

• Evaluate production data to ensure alignment with client SLAs.
• Verify documents, data files, and communications are completed and sent on time.
• Perform pre-transmission audits for completeness and scheduling.
• Track pending tasks and deadlines; maintain accountability across teams.
• Intervene to prevent bottlenecks and unblock workflows.
• Generate end-of-shift SLA reports with actions taken.
• Design tracking workflows and implement SOPs for night-shift delivery.

Skills

Quality assurance

Process auditing

Operations leadership

Analytical prowess

Assertive communication

Night shift management

Education

Certified Public Accountant (CPA)

Tools

Tracking software

Databases

Reporting frameworks

Job description

Role Overview

As a Process Auditor, you will be the driving force behind our compliance with client Service Level Agreements (SLAs) and project deadlines. Operating during the US night shift, you will play a crucial role in overseeing workflows, tracking output, and guaranteeing that all client deliverables are transmitted correctly and on time. We are looking for a tenacious, proactive, and resilient professional who confidently holds operations teams to the highest standards and refuses to compromise on quality or punctuality.

Core Responsibilities

Client Compliance & Delivery Assurance

• Consistently evaluate production data to guarantee strict alignment with established client SLAs.
• Confirm that all necessary documents, data files, and communications are finalized and dispatched within specified client timeframes.
• Conduct thorough pre-transmission audits on all outbound work to verify completeness and adherence to schedule.

Operations Oversight & Team Accountability

• Relentlessly track pending assignments and impending deadlines, maintaining active communication with floor staff and leadership.
• Maintain strict adherence to production timelines, intervening swiftly and firmly so that operational bottlenecks do not compromise client commitments.
• Challenge the operations floor and push back when necessary to immediately unblock stalled workflows and resolve delays.

Real-Time Tracking & Shift Reporting

• Keep a watchful eye on task queues and progress indicators throughout the entirety of the graveyard shift.
• Spot potential SLA failures, process irregularities, or operational hazards early, escalating urgent matters to senior leadership.
• Produce comprehensive end-of-shift reports highlighting SLA metrics, operational hurdles, and the specific enforcement actions you applied.

Systems Design & Workflow Optimization

• Workflow Architecture: Develop and launch comprehensive tracking mechanisms from scratch to systematically observe SLA adherence across the production floor.
• Systems Management: Assess, roll out, and manage the necessary tracking software, databases, and reporting frameworks needed for live queue monitoring.
• SOP Development: Create strict Standard Operating Procedures (SOPs) dictating how night-shift deliverables are to be tracked, reviewed, and escalated.

Ideal Profile & Requirements

• Certification: Active Certified Public Accountant (CPA) license is strictly required.
• Experience: Solid background in quality assurance, process auditing, or operations leadership within a fast-paced, high-volume setting (BPO/KPO background is highly preferred).
• Communication: Highly assertive communication style with a proven track record of enforcing strict deadlines and holding teams accountable without hesitation.
• Analytical Prowess: Excellent analytical abilities to successfully juggle multiple production queues and track complex project timelines simultaneously.
• Resilience: Comfortable making tough, firm decisions and driving outcomes in a high-pressure atmosphere.
• Schedule Availability: Must be fully available and willing to consistently work a dedicated night shift (US Time Zone).
• Cultural Fit: A strong desire to grow with Edata Services, demonstrating true long-term commitment and loyalty to our company's future and vision.