Auditor

eData Services Phils Inc.; Taguig; On-site; PHP 446,000 - 670,000; Full time

Job summary

eData Services Phils Inc. is seeking a Process Auditor to enforce client SLAs and production timelines during the graveyard shift. The role emphasizes monitoring workflows, verifying timely delivery, and holding production teams accountable with a firm, proactive approach.

The ideal candidate holds CPA certification, demonstrates strong analytical abilities, and can thrive under high pressure while ensuring adherence to SOPs and client commitments.

Qualifications

• Experience in process auditing or quality assurance in a high-volume, client-facing environment.
• CPA certification required; ability to audit and enforce deadlines.
• Ability to work a daily US hours shift.
• Strong communication and analytical skills.

Responsibilities

• Enforce SLAs and verify client delivery timelines for all produced outputs.
• Oversee production accountability and follow up with floor personnel on pending tasks.
• Monitor daily production queues and generate shift reports detailing SLA performance and blockers.
• Design and implement end-to-end tracking and auditing processes to monitor SLA compliance.

Skills

Assertive communication

Analytical skills

Decision making under pressure

Accountability enforcement

Education

Certified Public Accountant

Job description

Role Objective

The Process Auditor serves as the primary enforcer of client Service Level Agreements (SLAs) and production timelines. Working the daily graveyard shift, this role is critical in monitoring workflow, tracking deliverables, and ensuring that all client commitments are transmitted accurately and on schedule. The ideal candidate is highly assertive, resilient, and proactive—capable of holding production teams accountable without backing down to ensure operational excellence

Key Responsibilities

• SLA Enforcement & Client Delivery

Continuously track and monitor daily production metrics to ensure strict adherence to established client SLAs.

Verify that all required files, reports, and communications are transmitted and completed within the agreed‑upon client schedules.

Audit outgoing deliverables for completeness and timeline compliance prior to final client transmission.

• Production Oversight & Accountability

Actively follow up with production floor personnel and supervisors on pending tasks and approaching deadlines.

Enforce production schedules with a firm, uncompromising approach, ensuring that operational bottlenecks do not result in missed client deliverables.

Challenge delays and push back on the production team when necessary to resolve workflow stalls immediately.

• Daily Monitoring & Reporting

Monitor daily task queues and completion statuses in real-time throughout the graveyard shift.

Identify operational risks, process deviations, or potential SLA breaches early and elevate critical issues to management.

Generate daily shift reports detailing SLA performance, production roadblocks, and enforcement actions taken.

• Process Design & Tool Implementation

Set Up Tracking Workflows: Design, build, and implement end‑to‑end tracking and auditing processes from the ground up to systematically monitor SLA compliance across the production floor.

Tool Configuration: Evaluate, deploy, and maintain the tracking tools, databases, and reporting systems required for real‑time monitoring of task queues and production metrics.

Standardize Auditing: Establish robust Standard Operating Procedures (SOPs) for how deliverables are audited, tracked, and escalated within the graveyard shift.

Recommended Qualifications

• Proven experience in process auditing, quality assurance, or operations management within a high‑volume, client‑facing environment (BPO/KPO experience preferred).
• Exceptional assertiveness and communication skills, with the demonstrated ability to confidently hold teams accountable and enforce deadlines.
• Strong analytical skills to track complex schedules and monitor multiple production queues simultaneously.
• Ability to thrive in a high‑pressure, fast‑paced environment and make firm decisions to drive results.
• Must be a Certified Public Accountant
• Willingness and capability to consistently work a daily US Hours Shift.
• Demonstrated loyalty and a strong willingness to commit to the long‑term vision, growth, and future of Edata Services.