Night-Shift Patient Experience Coordinator (Onsite)

BMG Outsourcing Inc.; Angeles; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Company-provided laptop + second mon

Free HMO

Monthly Team Gratitude Celebrations

Welcome gift on Day 1

Coffee session on Day 1

Company Shuttle Service

Free Meals and Snacks

Generous vacation days, holidays, and

DOLE Mandated Leave

Job summary

BMG Outsourcing Inc. in Angeles City, Philippines is seeking an Appointment Administrator to join our patient experience team.

Work on site with a 9:00 PM - 5:00 AM PH Time shift and responsibilities that focus on answering questions, handling calls, and booking appointments to create a positive first impression. The role requires clear English communication, patience, attention to detail and the ability to multitask in a fast-paced environment.

Qualifications

• Strong written and spoken English communication.
• Fast & efficient without sacrificing quality.
• Keen attention to detail.
• Ability to multitask and stay organized.
• Patient-focused and adaptable.

Responsibilities

• Answer questions and handle inquiries from patients via multiple channels.
• Book appointments by managing incoming and outgoing calls.
• Identify patient needs to achieve satisfaction and de-escalate complaints.
• Maintain records of patient interactions and file documents.
• Follow communication procedures, guidelines and policies.

Skills

English communication

Multitasking

Attention to detail

Customer service

Job description

BMG Outsourcing Inc. in Angeles City, Philippines is seeking an Appointment Administrator to join our patient experience team.

Work on site with a 9:00 PM - 5:00 AM PH Time shift and responsibilities that focus on answering questions, handling calls, and booking appointments to create a positive first impression. The role requires clear English communication, patience, attention to detail and the ability to multitask in a fast-paced environment.