Patient Care Coordinator - Insurance Verification (Onsite)

Optum, a UnitedHealth Group Company; Muntinlupa; On-site; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Medical plan (HMO)

Dental, medical, and optical reimburse

Paid Time-Off

Life and disability insurance

Tuition reimbursement

Employee Assistance Program

Annual merit increases

Job summary

Optum, a UnitedHealth Group Company, is seeking a detail-oriented Patient Care Coordinator in Alabang to support patients through the financial clearance process. You will verify insurance coverage, obtain authorizations, explain financial responsibilities, and ensure accurate documentation, working closely with patients, insurers, and healthcare teams.

This role accommodates healthcare customer service experience, revenue cycle operations, and insurance verification expertise.

Qualifications

• At least 1 year of experience in Healthcare Revenue Cycle Management (RCM).
• Experience in healthcare customer service or healthcare BPO is required.
• Knowledge of insurance verification or authorizations.
• Experience with patient registration or patient access.
• Experience with medical billing or collections.
• Familiarity with health insurance services and healthcare payments.

Responsibilities

• Verify patient insurance eligibility and coverage.
• Obtain authorizations, referrals, and pre-certifications.
• Review medical necessity and document as needed.
• Explain and estimate patient financial responsibility and out-of-pocket costs.
• Contact patients to verify demographics and financial information.
• Educate patients on insurance benefits, billing, payment options, and financial assistance.

Skills

Healthcare RCM experience

Insurance verification

Patient registration

Payment collections

Education

High school diploma

Tools

Epic

Cerner

MS Office

Job description

Optum, a UnitedHealth Group Company, is seeking a detail-oriented Patient Care Coordinator in Alabang to support patients through the financial clearance process. You will verify insurance coverage, obtain authorizations, explain financial responsibilities, and ensure accurate documentation, working closely with patients, insurers, and healthcare teams.

This role accommodates healthcare customer service experience, revenue cycle operations, and insurance verification expertise.