Night Shift: Order Management Specialist

Continental Group Sector ContiTech; Philippines; Remote; PHP 480,000 - 720,000; Full time

Job summary

Continental Global Business Services Manila is seeking an Order Management Associate for night shift to handle customer orders, inquiries, and SAP data entry.

You will manage Salesforce queues, coordinate with pricing, supply chain, and master data teams, and ensure accurate order fulfillment and timely resolutions across global markets. Bachelor's degree and 1–3 years in customer service or order management required.

Qualifications

• Bachelor's degree required.
• 1–3 years in customer service, order management or supply chain.
• Experience in a BPO or shared services environment preferred.
• Experience with Asia/Australia/Europe markets a plus.

Responsibilities

• Manage queues and cases (customer orders and inquiries) from Salesforce.com.
• Answer customer inquiries completely and accurately.
• Accurately enter orders manually into SAP.
• Ensure that electronic orders flow into the system as intended.
• Resolve order conflicts (pricing, terms, products) and monitors orders through shipment.
• Ensure order fulfillment (stock availability, order status, document requests, etc.).
• Perform SAP transactions to log, check order status, quote price and availability and provide product information to customer.
• Coordinate with pricing, supply chain, master data, etc as needed to completely answer customer inquiries.

Skills

Customer service

Order management

Supply chain

Process improvement

BPO experience

Education

Bachelor's degree

Tools

Salesforce

SAP

Job description

Continental Global Business Services Manila is seeking an Order Management Associate for night shift to handle customer orders, inquiries, and SAP data entry.

You will manage Salesforce queues, coordinate with pricing, supply chain, and master data teams, and ensure accurate order fulfillment and timely resolutions across global markets. Bachelor's degree and 1–3 years in customer service or order management required.