Night Shift Operations Specialist – BPO & KPI Reporting

Virtual Champs Global, Inc

General Santos

On-site

PHP 279,000 - 424,000

Full time

20 hours ago

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Job summary

Virtual Champs Global, Inc. in General Santos City seeks an Operations Coordinator to monitor timekeeping, manage communications, and process requests for multiple platforms. The role supports recruitment, onboarding, KPI analysis, and reporting to drive campaign success.

The ideal candidate has BPO experience, strong organizational skills, and a detail-oriented approach to daily tasks and performance analytics.

Qualifications

Willing to work or relocate in General Santos City.
Prior experience in a small to medium-sized BPO company.
BPO experience required.
Strong organizational and multitasking skills.
Excellent written and verbal communication skills.
Highly detail-oriented with strong reporting and analytical abilities.

Responsibilities

Monitor timekeeping and attendance.
Manage Skype, calendar, and email communications.
Process NHE, PAN, CAN, Exit Endorsements, and Jira requests.
Review and maintain campaign trackers and performance dashboards.
Monitor dialers, system access, and subscription renewals.
Conduct end-of-day monitoring for representatives.
Prepare daily productivity, performance, and issue reports.
Perform appointment quality checks (QC).
Screen candidates and create recruitment requests/orders.
Assist with client kickoffs, training, and onboarding preparations.
Support performance evaluations, KPI analysis, coaching, and PIP implementation.
Track invoice payments and billing status.
Generate reports as required by management.