Night Operations & Analytics Coordinator (BPO)

Virtual Champs Global; General Santos; On-site; PHP 240,000 - 360,000; Full time

Job summary

Virtual Champs Global in General Santos is seeking a detail‑oriented Operations Coordinator to support timekeeping, communications, and daily performance reporting during the night shift (9pm–6am, 1 hr break).

The role requires experience in a small to mid‑size BPO, strong organizational and analytical abilities, and excellent written and verbal communication. You will assist with onboarding, KPI analysis, and client onboarding activities.

Qualifications

• Willing to work or relocate in General Santos City.
• Prior experience in a small to medium-sized BPO company.
• BPO experience required
• Strong organizational and multitasking skills
• Excellent written and verbal communication skills
• Highly detail-oriented with strong reporting and analytical abilities

Responsibilities

• Monitor timekeeping and attendance
• Manage Skype, calendar, and email communications
• Process NHE, PAN, CAN, Exit Endorsements, and Jira requests
• Review and maintain campaign trackers and performance dashboards
• Monitor dialers, system access, and subscription renewals
• Conduct end-of-day (EOD) monitoring for representatives
• Prepare daily productivity, performance, and issue reports
• Perform appointment quality checks (QC)
• Screen candidates and create recruitment requests/orders
• Assist with client kickoffs, training, and onboarding preparations
• Support performance evaluations, KPI analysis, coaching, and PIP implementation
• Track invoice payments and billing status
• Generate reports as required by management

Skills

Organization

Multitasking

Communication skills

Attention to detail

Reporting

Analytical abilities

Time management

Job description

Virtual Champs Global in General Santos is seeking a detail‑oriented Operations Coordinator to support timekeeping, communications, and daily performance reporting during the night shift (9pm–6am, 1 hr break).

The role requires experience in a small to mid‑size BPO, strong organizational and analytical abilities, and excellent written and verbal communication. You will assist with onboarding, KPI analysis, and client onboarding activities.