BPO Operations Team Lead – Performance & Coaching

Virtual Champs Global; General Santos; On-site; PHP 335,000 - 446,000; Full time

Benefits offered by this job

HMO coverage

Free coffee and snacks

Paid leave

Permanent employment

Every-other-Friday paydays

Job summary

Virtual Champs Global is seeking a Team Lead / Operations Team Lead for their office in General Santos City. The position requires prior BPO experience and strong organizational and communication skills.

Your responsibilities will include monitoring timekeeping, managing communications, overseeing performance reporting, and supporting training and onboarding. The ideal candidate is detail-oriented and capable of multitasking.

Qualifications

• Willing to work or relocate in General Santos City.
• Prior experience in a small to medium-sized BPO company.
• BPO experience required.

Responsibilities

• Monitor timekeeping and attendance.
• Manage Skype, calendar, and email communications.
• Process NHE, PAN, CAN, Exit Endorsements, and Jira requests.
• Review and maintain campaign trackers and performance dashboards.
• Monitor dialers, system access, and subscription renewals.
• Conduct end-of-day (EOD) monitoring for representatives.
• Prepare daily productivity, performance, and issue reports.
• Perform appointment quality checks (QC).
• Screen candidates and create recruitment requests/orders.
• Assist with client kickoffs, training, and onboarding preparations.
• Support performance evaluations, KPI analysis, coaching, and PIP implementation.
• Track invoice payments and billing status.
• Generate reports as required by management.

Skills

Organizational skills

Multitasking skills

Communication skills

Detail-oriented

Reporting abilities

Analytical abilities

Job description

Virtual Champs Global is seeking a Team Lead / Operations Team Lead for their office in General Santos City. The position requires prior BPO experience and strong organizational and communication skills.

Your responsibilities will include monitoring timekeeping, managing communications, overseeing performance reporting, and supporting training and onboarding. The ideal candidate is detail-oriented and capable of multitasking.