Night-Shift Operations Monitoring Analyst (NOC/SOC)

Hammerjack Pty Ltd; Philippines; On-site; PHP 360,000 - 480,000; Full time

Job summary

DFI Retail Group is seeking an Operations Monitoring Analyst in the Philippines. You will monitor events across NOC, SOC, and Batch Jobs, perform initial diagnostics, and escalate incidents per SLA.

You will also run scheduled and adhoc jobs, log and dispatch tickets, and ensure timely updates. The role requires teamwork, a willingness to work night shifts, and adherence to procedures.

Qualifications

• Must have a IT-related degree.
• OJT experience in a similar role is an advantage.
• Able to work with others and under supervision.
• Able to multitask and follow instructions in a fast-paced environment.
• Average verbal and written English communication skills required.
• Strong ownership and commitment to work and confidentiality.

Responsibilities

• Monitor events across NOC, SOC and Batch Jobs and perform initial diagnostics or recovery using SOPs/playbooks.
• Escalate P1 and P2 incidents by phone and email within defined SLAs; dispatch for lower priorities as needed.
• Execute manually triggered jobs according to schedule (daily/weekly/monthly, plus adhoc).Log tickets for events or failed alerts and dispatch to resolving teams.
• Call Service Desk to invoke Incident Management for P1 incidents; follow up if no response within an hour.
• Perform standard operational service requests and close tickets within SLA; recover jobs per SOPs.
• Label tapes and monitor system backup status; prepare shift reports including incidents and actions.

Skills

Teamwork

Multitasking

Instructions following

English communication

Ownership & commitment

Education

IT-related degree

Job description

DFI Retail Group is seeking an Operations Monitoring Analyst in the Philippines. You will monitor events across NOC, SOC, and Batch Jobs, perform initial diagnostics, and escalate incidents per SLA.

You will also run scheduled and adhoc jobs, log and dispatch tickets, and ensure timely updates. The role requires teamwork, a willingness to work night shifts, and adherence to procedures.