Night-Shift North America Onsite Customer Care Specialist

TOA Global Pty; Manila; On-site; PHP 469,000 - 714,000; Full time

Benefits offered by this job

21 Total Annual Service Incentive Leav

HMO and Life Insurance from day one

Night shift premium

Onsite modern office facilities across

Job summary

TOA Global Pty is seeking a Customer Care Specialist for the North American Region to deliver outstanding support across phone, email, and chat channels from our onsite Manila-area offices.

The role requires 1–2 years in customer service, experience with CRM platforms, and a commitment to fixed night shifts. You'll help resolve issues, maintain accurate records, and drive positive customer experiences.

Qualifications

• 1–2 years of customer service experience supporting North American accounts.
• Familiar with Microsoft Office 365.
• Excellent English communication and problem-solving skills.

Responsibilities

• Omnichannel engagement across phone, email, and live chat platforms.
• Diagnose, de-escalate, and resolve customer complaints, billing inquiries, and service challenges.
• Navigate CRM databases to update records and track orders with accuracy.
• Escalate complex cases and collaborate with internal teams to meet SLAs.

Skills

Customer service

Tools

Salesforce

Zendesk

HubSpot

Job description

TOA Global Pty is seeking a Customer Care Specialist for the North American Region to deliver outstanding support across phone, email, and chat channels from our onsite Manila-area offices.

The role requires 1–2 years in customer service, experience with CRM platforms, and a commitment to fixed night shifts. You'll help resolve issues, maintain accurate records, and drive positive customer experiences.