Night-Shift BPO Customer Care Associate

NTT DATA, Inc.; Metro Manila; On-site; PHP 279,000 - 424,000; Full time

Job summary

NTT DATA, Inc. in Manila is seeking a BPO Customer Care Associate to support clients from the office. You will handle routine and non-routine inquiries while ensuring service levels and quality are met.

The role requires 1–3 years of relevant experience, strong communication and computer skills, and a High School Diploma or equivalent. Work hours are 9:00 pm to 6:00 am PST, with overtime and weekend shifts possible.

Qualifications

• Minimum 1–3 years of relevant experience.
• High School Diploma or equivalent.
• Undergraduate degree or some college coursework preferred.
• Solid computer skills and proficiency with standard office software.
• Strong communication and customer service skills.

Responsibilities

• Handle routine and non-routine questions and issues, referring complex matters to higher level staff.
• Resolve more complex client situations by applying knowledge and skills.
• Ensure accurate and timely completion of transactions to meet or exceed client SLAs.
• Prepare SOPs and participate in process transitions.
• Interact with customers and first line management.
• Take escalated calls from providers/callers.
• Develop tactical and operational plans to achieve project milestones.
• Identify and resolve issues around nonstandard pending transactions.

Skills

Customer service

Communication skills

Time management

Attention to detail

Organizational skills

Strong computer skills

Education

High School Diploma

Undergraduate degree or some college coursework

Job description

NTT DATA, Inc. in Manila is seeking a BPO Customer Care Associate to support clients from the office. You will handle routine and non-routine inquiries while ensuring service levels and quality are met.

The role requires 1–3 years of relevant experience, strong communication and computer skills, and a High School Diploma or equivalent. Work hours are 9:00 pm to 6:00 am PST, with overtime and weekend shifts possible.