Night-Shift IT Service Desk Analyst | Problem-Solver

ATOS Information Technology Inc.; Taguig; On-site; PHP 279,000 - 502,000; Full time

Job summary

ATOS Information Technology Inc. is seeking a Night Shift Help Desk/Technical Support professional in Taguig. The role requires excellent English communication, a Bachelor's degree, and 6–12 months of help desk experience. Strong problem-solving and teamwork are essential.

The candidate will troubleshoot hardware, software, and network issues via phone, coordinate with technical resources, and provide timely resolution. Night shifts may apply.

Qualifications

• Excellent English communication skills.
• Bachelor's/College Degree in any field.
• 6–12 months of Service Desk/Helpdesk/Technical Support experience.
• Strong team player.
• Demonstrated strong problem-solving skills.
• ITIL certification is an advantage.

Responsibilities

• Troubleshoots hardware, software, and network problems via phone and coordinates resources to resolve.
• Applies understanding of information systems products and services to assist users.
• Identifies and researches user questions and problems and resolves information systems issues.
• Coordinates referrals to appropriate technical, professional, or service personnel.
• Receives and prioritizes issues and forwards them using escalation procedures.
• Provides functional or task leadership.
• Coordinates special projects and system upgrades.
• Briefs customers/management on resolution status.
• Serves as a technical advisor to users with complex system issues.
• Recommends system or process improvements and enhanced documentation.
• May provide guidance to less experienced staff.
• Oversees quick-response team and interfaces with clients to troubleshoot complex issues.
• Works under limited supervision to provide prompt Help Desk service.
• Performs other duties as assigned.

Skills

Excellent English communication

Strong team player

Strong problem-solving skills

Education

Bachelor's/College Degree in any field

ITIL certification (advantage)

Job description

ATOS Information Technology Inc. is seeking a Night Shift Help Desk/Technical Support professional in Taguig. The role requires excellent English communication, a Bachelor's degree, and 6–12 months of help desk experience. Strong problem-solving and teamwork are essential.

The candidate will troubleshoot hardware, software, and network issues via phone, coordinate with technical resources, and provide timely resolution. Night shifts may apply.