Information Technology Service Desk

Tata Consultancy Services Limited; Taguig; On-site; PHP 420,000 - 660,000; Full time

Job summary

Tata Consultancy Services Limited is hiring for an IT Service Desk role based on-site in Bonifacio Global City, Taguig. The candidate will handle Level 1 and some Level 2 issues, using ITSM tools to log, categorize, and resolve incidents and service requests.

The ideal candidate holds a Bachelor's degree in CS/IT, with 3+ years in IT support, and is comfortable with rotating shifts to support global operations. Strong communication and privacy awareness are required.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or equivalent preferred.
• 3+ years in IT Service Desk or related IT support role.
• Willing to work on-site in BGC, Taguig City.
• Shifts: Morning, Afternoon, Evening.

Responsibilities

• Provide Level 1 and routine Level 2 support within agreed SLAs.
• Log, categorize, prioritize, and close tickets.
• Diagnose and resolve end-user issues for Windows, MS 365, AD, VPN, printers, and email.
• Assist in incident and service request management.
• Collaborate with stakeholders and document resolutions.

Skills

ITIL knowledge

ITSM tools

Windows OS

Microsoft 365

Active Directory

VPN support

End user support

Shift work

Data privacy

Education

Bachelor's degree in CS/IT

Tools

ServiceNow

BMC Remedy

Jira Service Management

Job description

• Strong understanding of ITIL-based Service Desk operations, Incident Management, Service Request Management, and escalation procedures.
• Hands-on experience with ITSM tools such as ServiceNow, BMC Remedy, Jira Service Management, or equivalent platforms.
• Working knowledge of Windows operating systems, Microsoft 365, Active Directory, VPN, email, printers, and endpoint support.
• Ability to diagnose and resolve Level 1 and routine Level 2 technical issues within agreed service levels.
• Experience in ticket logging, categorization, prioritization, assignment, tracking, user validation, and closure.
• Good customer-service, communication, documentation, and stakeholder-management skills.
• Ability to work in rotational shifts and support global business operations.
• Understanding information-security controls, identity verification, and data-privacy requirements.

What We're Looking For

• Bachelor's degree in Computer Science, Information Technology, or equivalent qualification is preferred.
• At least 3 years of experience in IT Service Desk, Technical Support, Helpdesk, or a related IT support role.
• Willing to work on-site in BGC, Taguig City.
• Amenable to working on (Morning, Afternoon, and Evening shifts).