IT Support Administrator — Hybrid/Night Shift, Growth & Benefits

MicroSourcing International; Manila; Hybrid; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Healthcare on day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is hiring an IT Support Administrator in Ortigas, Pasig. This hybrid role involves serving as the first point of contact for incoming help desk calls, logging and processing Datto tickets, and coordinating with engineers across tiers 1–3 to resolve issues.

The ideal candidate has strong English, client-facing skills, and a foundational IT/background in helpdesk. Night shifts and international client interaction are required.

Qualifications

• Senior-level, highly fluent English proficiency with professional phone presence.
• Strong client-facing capability with daily phone communication with international clients.
• Entry-level IT Engineer or technical helpdesk background.
• Foundational IT concepts and terminology (desktop support, basic networking, ticketing systems).
• Hyper-organized, detail-oriented, able to manage multi-tasking and scheduling logistics.

Responsibilities

• Serve as the primary first contact for all incoming help desk calls with professional, client-centric responses.
• Log detailed tickets for voice requests and process Datto tickets; send acknowledgements within 15 minutes.
• Evaluate and categorize tickets to route tasks to Tier 1–3 engineers based on capacity and skill set.
• Coordinate engineer calendars, monitor on-site travel times, and update clients on ETA.
• Conduct post-service check-ins to verify resolution and ensure accurate time-tracking across systems.

Skills

Fluent English (written & spoken)

Client-facing communication

Entry-level IT / helpdesk

IT concepts & basic networking

Hyper-organized & multi-tasking

Tools

Datto tickets

Job description

MicroSourcing is hiring an IT Support Administrator in Ortigas, Pasig. This hybrid role involves serving as the first point of contact for incoming help desk calls, logging and processing Datto tickets, and coordinating with engineers across tiers 1–3 to resolve issues.

The ideal candidate has strong English, client-facing skills, and a foundational IT/background in helpdesk. Night shifts and international client interaction are required.