Night-Shift Home Loan Insurance Specialist (Alabang)

ESolutions; Muntinlupa; On-site; PHP 300,000 - 360,000; Full time

Job summary

ESolutions is seeking a Customer Service Representative with experience in home loan insurance for a US account. The role focuses on handling inquiries, resolving issues, and delivering quality service in a night shift schedule from 9:00 PM to 6:00 AM PH time at Alabang Town Center, Muntinlupa.

Ideal candidates hold a Bachelor’s degree, have strong English communication, and can maintain accuracy and professionalism while following procedures and policies.

Qualifications

• 2+ years of home loan insurance experience supporting a US account
• 1 year CSR experience acceptable as alternative

Responsibilities

• Handle customer inquiries and concerns related to home loan insurance services
• Assist customers with account, policy, and insurance-related requests
• Provide accurate information and appropriate solutions based on established procedures
• Resolve customer concerns efficiently and professionally
• Review customer information and ensure accurate documentation of interactions
• Coordinate with relevant teams when escalation or additional assistance is required
• Maintain a high level of customer service and professionalism
• Follow account policies, procedures, quality standards, and compliance requirements
• Meet productivity, quality, and customer satisfaction targets

Skills

Customer service

Problem solving

Attention to detail

English communication

Education

Bachelor's degree

Job description

ESolutions is seeking a Customer Service Representative with experience in home loan insurance for a US account. The role focuses on handling inquiries, resolving issues, and delivering quality service in a night shift schedule from 9:00 PM to 6:00 AM PH time at Alabang Town Center, Muntinlupa.

Ideal candidates hold a Bachelor’s degree, have strong English communication, and can maintain accuracy and professionalism while following procedures and policies.