Night-Shift GDS Airline Reservations Pro

Cloudstaff; Pampanga; On-site; PHP 357,000 - 513,000; Full time

Benefits offered by this job

Health insurance

Life insurance on day 16

Weekly office perks (coffee, meals, Be

VIP lounge access

Job summary

Cloudstaff is seeking an Airline Reservations Specialist - GDS Inbound & Outbound to join our team in the Philippines. The role involves handling inbound calls, making outbound follow-ups, and processing bookings, changes and ticketing via GDS platforms.

You will assist passengers and travel agents with fares, refunds, baggage, and seating queries, including special service requests. The position operates on a night shift and requires collaboration in a busy, customer-focused environment.

Qualifications

• Previous experience in airline reservations, travel, or customer service.

Responsibilities

• Make outbound calls to passengers and travel agents.
• Follow up on missed calls, voicemails, and pending requests.
• Assist with bookings, changes, cancellations, and ticketing.
• Handle queries related to fares, refunds, baggage, and seat assignments.
• Assist with special service requests such as wheelchair assistance.
• Use the GDS to check and update passenger bookings.
• Provide accurate information and maintain good customer service.
• Escalate issues when required.
• Answer inbound calls from passengers and travel agents.

Skills

Outbound calls

Customer service

GDS proficiency

Tools

Amadeus

Sabre

Galileo

Job description

Cloudstaff is seeking an Airline Reservations Specialist - GDS Inbound & Outbound to join our team in the Philippines. The role involves handling inbound calls, making outbound follow-ups, and processing bookings, changes and ticketing via GDS platforms.

You will assist passengers and travel agents with fares, refunds, baggage, and seating queries, including special service requests. The position operates on a night shift and requires collaboration in a busy, customer-focused environment.