Operational Fraud Risk Investigator

Probe CX; Quezon City; On-site; PHP 350,000 - 550,000; Full time

Job summary

Probe CX is seeking a Fraud Risk Analyst to focus on operational fraud detection, data analysis, and performance integrity. This onsite role conducts audits, investigates risks, and strengthens controls through data-driven recommendations.

Ideal candidates have 2+ years in fraud/risk or related fields, strong analytical abilities, and excellent communication. Onsite in Global One, Eastwood, Quezon City with a dayshift schedule.

Qualifications

• 2+ years of experience in fraud, risk, audit, compliance, QA, or a related field.
• Experience as a Quality Analyst, Trainer, SME, Audit/Compliance Analyst, or similar operational role is an advantage.
• Strong analytical, investigative, and problem-solving skills.
• Comfortable working with performance data, reports, and audit findings.
• Strong attention to detail and ability to handle sensitive information confidentially.
• Good communication and stakeholder management skills.
• Willing to work onsite in Global One, Eastwood, Quezon City.
• Amenable to a dayshift schedule.

Responsibilities

• Analyze employee performance and operational data to identify potential fraud, manipulation, discrepancies, and unusual patterns.
• Conduct regular audits and investigations, including root cause analysis of identified risks.
• Correlate performance KPIs with available data and employee behaviors to identify potential integrity issues.
• Prepare fraud and risk reports and maintain accurate investigation trackers and databases.
• Recommend action plans and process improvements to prevent or minimize fraudulent activities.
• Conduct security, compliance, and process audits, including random floor walks.
• Assist in delivering Fraud Awareness, Social Engineering, and Data Privacy training.
• Support fraud investigations and administrative hearings when required.
• Maintain strict confidentiality when handling investigations and whistleblower cases.
• Collaborate with cross-functional teams on fraud prevention and risk management initiatives.

Skills

Analytical skills

Investigative skills

Problem-solving

Data analysis

Communication

Stakeholder management

Job description

Probe CX is seeking a Fraud Risk Analyst to focus on operational fraud detection, data analysis, and performance integrity. This onsite role conducts audits, investigates risks, and strengthens controls through data-driven recommendations.

Ideal candidates have 2+ years in fraud/risk or related fields, strong analytical abilities, and excellent communication. Onsite in Global One, Eastwood, Quezon City with a dayshift schedule.