Night-Shift E-Commerce Operations Lead, Multi-Brand

Monroe Consulting Group; Manila; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Monroe Consulting Group Philippines is recruiting on behalf of a tire and wheel trading company with overseas manufacturing. You will own the day-to-day performance across eight marketplaces for two brands.

You’ll lead a team of 9–15 across product listings, catalog maintenance, end-to-end order processing, customer service, and sourcing through logistics. Reports to the US E-Commerce & Marketing Director; expect night hours aligned to US Pacific time.

Qualifications

• Bachelor's degree in Business, Marketing, Supply Chain, or a related field.
• 7+ years in e-commerce or marketplace operations, including 3+ years leading a team of eight or more.
• Hands-on experience running at least one major US marketplace seller account.
• Experience across the order lifecycle: product listing, catalog management, order processing, and customer service.
• Comfortable working a night shift aligned to full US Pacific business hours.
• Clear spoken and written English and strong data interpretation skills.
• Proficient with Excel and data-driven decision making.

Responsibilities

• Run order processing end to end across eight channels, owning the process and fixing issues.
• Own product listings and catalog health, update pricing/content, and ensure inventory sync.
• Manage customer service for two brands, handling channel-specific rules and disputes.
• Coordinate sourcing through ordering to ensure stock before sell-through.
• Oversee logistics coordination, fulfillment, and carrier issues.
• Monitor channel performance metrics and drive improvements across platforms.
• Provide pricing/ad spend recommendations and obtain approval from US Director.
• Lead a team of 9–15 with no intermediate leads, balancing workload and cross-training.

Skills

Team leadership

Project management

Strategic thinking

Analytical skills

English communication

Education

Bachelor's degree in Business/Marketing/Supply Chain

Tools

Excel

Odoo ERP

Job description

Monroe Consulting Group Philippines is recruiting on behalf of a tire and wheel trading company with overseas manufacturing. You will own the day-to-day performance across eight marketplaces for two brands.

You’ll lead a team of 9–15 across product listings, catalog maintenance, end-to-end order processing, customer service, and sourcing through logistics. Reports to the US E-Commerce & Marketing Director; expect night hours aligned to US Pacific time.